Hiring: Customer Support Associate (Voice Process) | Work from Office

Gratitude Inc

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18 hours ago

Hiring: Customer Support Associate (Voice Process) | Work from Office

2-4 Year(s)

Mumbai

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Job Description

Key Skills

Good Facilitation Skills, Strong Verbal and written communication. Ability to work effectively in ambiguity, shifting priorities and multiple deadlines. Possess excellent interpersonal skills

11 candidate(s) have already applied for this Job. Apply now

We are looking for Customer Support Associates to join a dynamic Voice Process team in Mumbai. If you have excellent communication skills, prior voice process experience, and enjoy working in a fast-paced customer service environment, we’d love to hear from you.

Work Mode: 100% Work from Office
Shift: 24x7 Rotational Shifts (including weekends)

Qualifications

* Bachelor’s degree is preferred
* Prior experience in a voice process or customer service role is preferred
* Excellent verbal and written communication skills
* Strong facilitation and interpersonal skills
* Ability to work effectively in a fast-paced environment with shifting priorities and multiple deadlines
* Good coordination and problem-solving skills
* Proficient in Microsoft Office and basic reporting
* Willing to work 24x7 rotational shifts, including weekends

Key Responsibilities

* Handle inbound customer calls and provide timely resolutions
* Meet project SLAs and performance targets
* Coordinate with Sales, Accounts, Lodges, and other internal teams
* Update daily trackers and maintain accurate operational reports
* Support team productivity and collaborate effectively with team members
* Coach and assist colleagues whenever required
* Maintain healthy team dynamics and deliver excellent customer service
* Understand customer requirements and follow established processes, standards, and tools
* Coordinate with internal and external stakeholders to ensure smooth operations

Benefits

* Competitive salary package
* Career growth opportunities
* Professional learning and development
* Exposure to a dynamic customer service environment
* Collaborative and inclusive workplace

How to Apply

Interested candidates should send their updated CV.

Please provide the following information along with your application:

* Total years of customer service or voice process experience
* Current employer
* Current location
* Current CTC
* Expected CTC
* Earliest available joining date
* PAN Number
* Date of Birth

Only shortlisted candidates will be contacted.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rabiat Abdullahi

Recruiter - Gratitude Inc

NA, nigeria

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