Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

HR Delivery Lead | German Language | HRO

522 Views 1 week ago
Experience 16–18 Year(s)
₹
Salary Confidential
Location Bangalore
95 candidate(s) already applied

Job Description

Lead Global HR Operations and German-Language Delivery

We're looking for an experienced HR Delivery Lead to drive large-scale HRO and HR Shared Services operations across global Hire-to-Retire processes. This leadership role combines service delivery, client management, SLA governance, transformation, workforce leadership, and commercial accountability, with German-language expertise as a key requirement.

Qualifications

  • 16–18 years of experience in HRO, HR Shared Services, GBS, or HR Operations

  • Mandatory German proficiency at B2.2/C1 level or above

  • Strong experience in service delivery management, SLA/KPI reporting, contract governance, and client management

  • Proven leadership of large, multi-location and multicultural HR operations

  • Strong knowledge of Hire-to-Retire processes, including Talent Acquisition, Core HR, Payroll, Compensation, Talent Management, and Employee Lifecycle Services

  • Experience with Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, or similar HCM platforms

  • Exposure to automation, analytics, AI, RPA, and HR transformation initiatives

  • Excellent executive communication, stakeholder management, analytical, and problem-solving skills

Eligibility

  • Location: Bangalore

  • Experience: 16–18 years

  • German language proficiency: B2.2/C1+ mandatory

  • PAN and DOB are required for profile creation

Submit your updated CV, ensuring your German proficiency, HRO/HR Shared Services leadership, SLA and contract management, global delivery experience, and transformation expertise are clearly reflected. Only candidates meeting the mandatory requirements will be considered.



Key Skills

5 Skills
BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting HRO background German language proficiency (B2/C1) Global Hire-to-Retire Operations HR Outsourcing (HRO) and HR Shared Services

Role Specifications

Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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