HR Helpdesk Agent
Gratitude IncHR Helpdesk Agent
Job Description
Key Skills
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Job Title: HR Helpdesk Agent
Location: Bangalore | Mumbai
Experience: 1–6 Years
Employment Type: Full-Time
Salary: Up to ₹9 LPA
Band: BPO 1/2/3
Shift: 24/7 Rotational Shifts (Mostly US Night Shifts)
Role Overview
TCS is hiring HR Helpdesk Agents to provide Tier 1 HR support for employees, line managers, vendors, and third parties. The role involves handling HR-related queries via voice support, resolving issues within defined SLAs, maintaining high accuracy, and ensuring first-call resolution while adhering to data privacy standards.
Key Responsibilities
Handle Tier 1 HR helpdesk queries through voice support.
Resolve employee queries related to HR policies, payroll, benefits, learning & development, employee data, and attendance.
Log call details accurately in the ticketing system.
Ensure SLA adherence and first-call resolution.
Follow data privacy and compliance guidelines.
Use HR systems and case management tools effectively.
Provide excellent customer service and troubleshoot HR-related issues.
Maintain quality standards and recommend process improvements.
Required Skills & Qualifications
1–6 years of experience in an International Voice Process.
International HR Helpdesk experience preferred.
US Voice Process experience preferred.
Graduate in any discipline.
Typing speed of 30 WPM with 100% accuracy.
Basic knowledge of MS Office.
Knowledge of HR systems and case management tools.
Excellent verbal and written communication skills.
Preferred Skills
HR Helpdesk
International Voice Process
US Voice Process
Employee Relations
HR Operations
Payroll Support
Benefits Administration
ServiceNow
Remedy
Case Management
Avaya
SLA Management
Customer Service
Data Privacy
Troubleshooting
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
5 days Work from Office is mandatory.
Candidates must be willing to work 24/7 rotational shifts (mostly US night shifts).
Role
Human Resources Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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