HR Helpdesk Agent

Job Title: HR Helpdesk Agent

Location: Bangalore | Mumbai

Experience: 1–6 Years

Employment Type: Full-Time

Salary: Up to ₹9 LPA

Band: BPO 1/2/3

Shift: 24/7 Rotational Shifts (Mostly US Night Shifts)

Role Overview

TCS is hiring HR Helpdesk Agents to provide Tier 1 HR support for employees, line managers, vendors, and third parties. The role involves handling HR-related queries via voice support, resolving issues within defined SLAs, maintaining high accuracy, and ensuring first-call resolution while adhering to data privacy standards.

Key Responsibilities

• Handle Tier 1 HR helpdesk queries through voice support.

• Resolve employee queries related to HR policies, payroll, benefits, learning & development, employee data, and attendance.

• Log call details accurately in the ticketing system.

• Ensure SLA adherence and first-call resolution.

• Follow data privacy and compliance guidelines.

• Use HR systems and case management tools effectively.

• Provide excellent customer service and troubleshoot HR-related issues.

• Maintain quality standards and recommend process improvements.

Required Skills & Qualifications

• 1–6 years of experience in an International Voice Process.

• International HR Helpdesk experience preferred.

• US Voice Process experience preferred.

• Graduate in any discipline.

• Typing speed of 30 WPM with 100% accuracy.

• Basic knowledge of MS Office.

• Knowledge of HR systems and case management tools.

• Excellent verbal and written communication skills.

Preferred Skills

• HR Helpdesk

• International Voice Process

• US Voice Process

• Employee Relations

• HR Operations

• Payroll Support

• Benefits Administration

• ServiceNow

• Remedy

• Case Management

• Avaya

• SLA Management

• Customer Service

• Data Privacy

• Troubleshooting

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

5 days Work from Office is mandatory.

Candidates must be willing to work 24/7 rotational shifts (mostly US night shifts).