HR Operations Delivery Lead
Gratitude IncHR Operations Delivery Lead
Job Description
Key Skills
95 candidate(s) have already applied for this Job. Apply now
About Role
Build your career with a leading global technology and business services organization. We are hiring an experienced HR Operations Delivery Lead to oversee large-scale HR service delivery, payroll operations, workforce administration, and strategic transformation initiatives in a shared services/BPO environment.
Qualifications
10–15 years of experience in HR Operations, Payroll, Workforce Administration, or Shared Services/BPO
Strong experience leading large teams, including Team Leads, SMEs, and Specialists
Expertise in payroll operations, HR operations, workforce management, and service delivery
Proven experience managing SLAs, KPIs, governance models, and operational excellence
Strong client and vendor management with escalation handling experience
Experience in process transformation, transitions, and continuous improvement initiatives
Advanced reporting, MIS, data analysis, and dashboard management skills
Lean/Six Sigma knowledge (Green Belt preferred)
Strategic leadership, stakeholder management, and decision-making skills
Benefits
Salary: Up to 17 LPA (based on experience)
Work with one of the world's leading technology and consulting organizations
Opportunity to lead enterprise-scale HR operations and transformation programs
Career growth in a global shared services environment
Eligibility
PAN and DOB are mandatory for profile creation
Apply now by sending your updated CV for review. Your profile should clearly reflect all the non-negotiable requirements listed above to be considered.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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