HR Specialist - Employee Relations & Case Management

Gratitude Inc

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2 days ago

HR Specialist - Employee Relations & Case Management

5-8 Year(s)

Mumbai

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Job Description

Key Skills

HR Policies Stakeholder Management HR operations Employee Relations Experience in Managing and helping Clarify HR policies to employees experience in front-line HR roles managing complex disciplinary cases from start to finish within a US HR environment.

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HR Specialist – Employee Relations & Case Management | US HR | Mumbai

We are hiring an experienced HR Specialist – Employee Relations & Case Management to support HR Operations for a global organization. This role is ideal for HR professionals with strong expertise in Employee Relations, HR Case Management, HR Policy Interpretation, US HR Practices, and HR Operations.

Key Responsibilities

Manage end-to-end employee relations and disciplinary cases from initiation to closure.
Handle attendance, misconduct, job abandonment, unauthorized settlements, and other employee cases.
Provide guidance to managers on HR policies and employee relations matters.
Ensure compliance with company policies and applicable US employment practices.
Maintain accurate documentation, reports, and case records.
Support employees throughout the case management process with professionalism and empathy.
Conduct investigations, perform root cause analysis, and recommend appropriate resolutions.
Collaborate with HR, Legal, and business stakeholders to ensure consistent case handling.
Participate in continuous improvement initiatives to enhance HR processes.

Required Skills

Employee Relations
HR Case Management
HR Operations
HR Policy Interpretation
US HR Practices
HR Compliance
Disciplinary Case Management
Employee Counseling
Stakeholder Management
Documentation & Reporting
Communication Skills
Analytical Thinking
Problem Solving
Conflict Resolution

Qualifications

Bachelor's degree in Human Resources, Psychology, Sociology, or a related field.
5–8 years of experience in HR Operations, Employee Relations, or HR Case Management.
Experience handling complex disciplinary cases within a US HR environment is preferred.
Strong understanding of HR policies, compliance, and employee relations practices.
Excellent verbal and written communication skills.

Why Join?

Work with a global organization.
Exposure to US HR Operations.
Career growth in Employee Relations and HR Operations.
Collaborative and professional work environment.

Important Notes

Location: Mumbai
Shift: US Shift
Experience: 5–8 Years
Former TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Role

Human Resources Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Human Resources

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