International Customer Service

Gratitude Inc

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22 hours ago

1-5 Year(s)

Gurugram, Delhi

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Job Description

Key Skills

Multitasking Strong Communication Skills (Verbal and Written))

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International Customer Service

Location: Gurugram
Work Setup: 100% Work from Office – Client Location
Experience: 1–5 years
Shift: 5 days a week, Monday–Sunday on rotational basis, including weekends

About the Role

TCS is hiring experienced Team Members – International Customer Service for a client in Gurugram. The role involves understanding customer complaints, coordinating with multiple departments, working across different applications, and ensuring timely resolution of customer issues.

Prior airline/BPO experience is highly preferred but not mandatory.

Eligibility

1–5 years of relevant customer service experience
International voice experience in Customer Service or Help Desk Operations
Travel support/help desk experience preferred
Prior airline experience in BPO is strongly preferred
No freshers
Good written and verbal communication skills
Good email comprehension
Comfortable working from the client location in Gurugram
Willing to work rotational shifts and weekends
No transport facility / transport reimbursement

Key Responsibilities

Understand and assess customer complaints
Coordinate with multiple teams to resolve issues
Work across multiple applications and departments
Contact customers when additional information is required
Ensure timely resolution of customer concerns
Coordinate with the client and TCS supervisors

Required Skills

Strong written and verbal communication
Good email comprehension
International voice customer service experience
Ability to understand and resolve customer issues
Strong coordination and multitasking skills

Candidate Questionnaire

Please fill out the questionnaire below:

https://myglit.com/lateral/cref/6a24bdf70d

Important Note: Filling out the questionnaire is mandatory. Candidates who do not complete the form may not be considered for the recruitment process.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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