International Customer Service
Gratitude IncInternational Customer Service
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
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Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
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Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
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Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
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Meet call handling quotas and individual and team sales targets
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Gather and analyse client data to identify possible products or services to recommend to management
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Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
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Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
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Follow communication protocols, rules, and policies
Role
Associate/Senior Associate -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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