International Customer Support Executive – Voice & Technical Support

WE ARE HIRING! International Customer Support Executive | Hyderabad

Have International Voice Experience? Excellent English Communication? This Opportunity Is for You!

Looking for your next career move? Join an exciting international customer support process where you can work with global customers, enhance your technical support skills, and build your career in the technology industry!

Job Details

• Job Title: International Customer Support Executive

• Location: Hyderabad

• Salary: Up to ₹7 LPA

• Experience: International Voice Process experience mandatory

• Notice Period: Immediate Joiners Only

• Education: Graduation Mandatory

• Shift: Rotational Shifts (Including Night Shifts)

Mandatory Requirements

• Prior experience in an International Voice Process is a must.

• Excellent English communication skills (B2 or above).

• Strong verbal and written communication.

• Experience in customer handling and query resolution.

• Hands-on experience in cross-selling and upselling.

• Strong problem-solving and analytical skills.

• Ability to handle customer escalations professionally.

• Comfortable working in rotational shifts, including night shifts.

Key Responsibilities

• Handle international customer queries through voice and chat.

• Resolve customer issues effectively and ensure First Call Resolution (FCR).

• Assist customers with subscriptions, billing, refunds, cancellations, and account-related queries.

• Support customers with software installation, activation, and troubleshooting.

• Identify opportunities for cross-selling, upselling, and customer retention.

• Maintain accurate customer records and update interactions in CRM systems.

• Troubleshoot technical issues across Windows, iOS, Android, and MacOS.

• Deliver excellent customer experiences while achieving business targets.

⭐ Good to Have

• Experience in SaaS / Software / Technical Support.

• Knowledge of Windows, iOS, Android, and MacOS troubleshooting.

• Experience with CRM tools and customer support platforms.

• Exposure to international customer service and consultative selling.

Why Consider This Opportunity?

• Salary package up to ₹7 LPA.

• Opportunity to interact with international customers.

• Exposure to global software and technology products.

• Enhance your technical support and customer management skills.

• Develop your sales, cross-selling, and upselling expertise.

• Build your career in international customer support.

Important Eligibility Criteria

• Graduation is mandatory.

• International Voice Process experience is compulsory.

• Immediate joiners only.

• Must be comfortable with rotational shifts, including night shifts.

• Salary expectation should be within ₹7 LPA.

• Hyderabad work location.

READY TO TAKE THE NEXT STEP?

Are you experienced in international customer support with excellent English communication skills? We want to hear from you!

Don't miss the chance to explore this exciting opportunity.

Complete the questionnaire below to submit your profile and express your interest.

Questionnaire Link: [PASTE QUESTIONNAIRE LINK HERE]

Apply Now – Your Next Career Opportunity Starts Here!