International Voice – UK Insurance

Job Overview

We are hiring professionals for an International Voice – UK Insurance process in Mumbai. The role involves providing customer service to existing insurance customers through voice and email channels while maintaining high standards of communication, accuracy, and customer experience.

Prior experience in the exact UK Insurance process is not mandatory. Candidates with experience in the international insurance domain, including UK or US insurance, will be considered. Candidates with chat/email support experience who are comfortable transitioning to a voice process may also apply.

Experience or willingness to work in UK Insurance – Retirement, Pensions, and Life Insurance is an added advantage.

Immediate joiners and candidates with a notice period of up to 30 days are preferred.

Key Responsibilities

Customer Service – International Insurance

• Provide professional customer service to existing insurance customers through voice and email channels.

• Handle customer queries related to insurance services, policies, retirement, pensions, and life insurance.

• Understand customer concerns and provide accurate information and appropriate resolutions.

• Maintain a customer-focused approach while handling high-volume interactions.

• Ensure all customer interactions are handled professionally and within defined service standards.

Voice & Email Support

• Handle international voice interactions with customers in a professional and courteous manner.

• Respond to customer queries through email using approved communication standards.

• Manage a high volume of emails with varying levels of complexity.

• Follow approved communication scripts, canned responses, email templates, and process guidelines.

• Ensure clear, accurate, and professional written and verbal communication.

Process & Quality Compliance

• Follow defined process guidelines, quality standards, and customer service procedures.

• Maintain accuracy while handling customer information and insurance-related queries.

• Escalate complex or unresolved customer issues to the appropriate teams.

• Meet defined productivity, quality, turnaround time, and customer service targets.

• Adapt to process changes and business requirements.

Required Qualifications & Skills

• Graduate with 1–4 years of relevant work experience.

• Excellent English communication skills – written and verbal are mandatory.

• Customer service experience in the insurance domain is preferred.

• International insurance experience is preferred.

• Experience in UK Insurance – Retirement, Pensions, or Life Insurance is an added advantage.

• Candidates with UK or US insurance experience will also be considered.

• Candidates with chat/email support experience who are comfortable handling a voice process may apply.

• Ability to handle high-volume customer interactions and emails.

• Strong customer service and interpersonal skills.

• Ability to follow communication scripts, templates, and standard operating procedures.

• Strong attention to detail and ability to work in a target-driven environment.

Preferred Candidate Profile

Candidates from the following backgrounds may be considered:

• UK Insurance

• US Insurance

• International Insurance

• Life Insurance

• Retirement / Pension Services

• Insurance Customer Service

• Insurance Voice Process

• Insurance Chat or Email Support

• International Voice Process

Prior experience in the exact UK Insurance process is not mandatory, provided the candidate has relevant international insurance experience and strong English communication skills.

Work Details

• Location: Mumbai

• Experience: 1–4 Years

• Process: International Voice – UK Insurance

• Shift: Rotational UK Shifts

• Notice Period: 0–30 Days preferred

• Work Mode: As per business requirement

• Candidates must be flexible to work in UK shifts based on business requirements.

• Immediate joiners are highly preferred.

Important Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.

• Candidates should have strong English communication skills.

• Candidates should be comfortable working in an international voice process