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GRATITUDE INC
APAC · AFRICA · U.S.A

Lead MDM Pune | SAP HCM & EC | 10-15 Yrs

13 Views 14 hours ago
Experience 1–21 Year(s)
₹
Salary ₹ 1.1 – 1.25 Lacs p.m
Location Pune - Pune, Pune Cantonment
6 candidate(s) already applied

Job Description

*Lead – Master Data Management (MDM) | Pune | Job ID: 411712*


*Location:* Pune, Maharashtra

*Experience:* 10 – 15 Years

*Compensation:* ₹16 – 17 LPA

*Band:* BPO 5


Position Overview


We are seeking an experienced *Lead – Master Data Management (MDM)* to oversee Employee Master Data Management across multiple locations. The role requires strong functional expertise in SAP HCM and SuccessFactors Employee Central, along with proven leadership capabilities in managing a team of 15 professionals.


The incumbent will be responsible for ensuring data accuracy, governance, audit compliance, and operational excellence across all MDM processes.


Key Responsibilities


- Lead and manage end-to-end Employee MDM operations across multiple locations

- Oversee MDM transaction processing and ensure timely, accurate execution

- Manage employee master data changes in SAP HCM and Employee Central (EC)

- Perform reconciliations, identify discrepancies, and ensure timely resolution

- Conduct Root Cause Analysis (RCA) for recurring data issues and implement corrective actions

- Prepare and publish MIS reports, dashboards, and performance insights

- Ensure adherence to data governance frameworks, SOX, and internal audit requirements

- Collaborate with stakeholders and support continuous improvement initiatives

- Mentor, coach, and manage team performance across locations


Required Qualifications & Experience


- Graduate in any discipline

- 10 – 15 years of experience in Master Data Management / HR Operations

- Hands-on experience with SAP HCM and Employee Central (EC) – Mandatory

- Strong knowledge of India Labour Laws – Mandatory

- Proven Root Cause Analysis (RCA) capability – Mandatory

- Hands-on experience in Reconciliation (Recon) and MIS Reporting

- Exposure to Data Quality & Governance frameworks – Preferred

- SAP HCM / SuccessFactors – Preferred

- Proficiency in MS Office (Excel, PowerPoint, Outlook)

- Excellent written and verbal communication skills


Core Competencies


- Analytical Thinking and Attention to Detail

- Stakeholder Management and Communication

- Performance Management and Team Leadership

- Conflict Management and Decision Making


How to Apply


Please share your updated resume quoting *Job ID: 411712 – Lead MDM, Pune*.

Key Skills

10 Skills
.NET MIS Reports Root cause analysis HR operations Account Reconciliation Conflict management SAP HCM Analytical Thinking Master data management Proven Root Cause Analysis (RCA) capability

Role Specifications

Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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