Mandarin Speaking Customer Support Executive - Banking Domain
Gratitude IncMandarin Speaking Customer Support Executive - Banking Domain
Job Description
Key Skills
22 candidate(s) have already applied for this Job. Apply now
Job Title: Mandarin Speaking Customer Support Executive - Banking Domain - Bangalore WFO
Company: Leading Global BPO / Banking Operations
Location: Bangalore - Onsite
Band: BPO 2-3
Salary: Up to 10 LPA
Shift: APAC Business Hours - Onsite
Industry: Banking / Customer Support / Language Specialist
Overview:
We are hiring a Mandarin Language Expert for Banking Customer Support in Bangalore. If you are fluent in Mandarin (HSK Certified preferred) and have experience in customer service within banking or financial services, this is a perfect opportunity for you.
Job Details:
Role: Mandarin Language Expert - Banking Customer Support
Location: Bangalore - Onsite
Salary: Up to 10 LPA
Shift: APAC Business Hours
Work Setup: Onsite
Whats In It For You:
- Up to 10 LPA salary package - Band BPO 2-3
- Work Location: Bangalore - Onsite
- Work Shift: APAC Business Hours
- Work with a leading global bank for Digital Banking products
- Career growth in Banking & Financial Services domain
Must Have:
- Fluent in Mandarin - Read, Write, Speak - HSK Certification Preferred
- Experience in Customer Service / Contact Center - Banking / Financial Services preferred
- Knowledge of Digital Banking products and services preferred
- Graduation - Any stream - Full-time education
Your Role - What You Will Do:
- Be the first point of contact for customers via phone, email, chat, and social media
- Handle incoming calls, live chats, and emails related to digital banking products and services
- Assist customers with account-related issues including account openings, closings, and maintenance
- Achieve performance targets and KPIs related to call resolution time, customer satisfaction, and response time
- Identify and resolve customer complaints and escalate issues to the appropriate department if needed
- Stay up-to-date with product knowledge and new banking regulations
- Document customer interactions and update CRM systems accurately
- Collaborate with internal teams to resolve customer issues and improve customer experience
- Adhere to company policies and procedures and maintain customer confidentiality
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Legal Consultant(U.S. Payroll) @MNC BPO
Gratitude Inc3 - 8 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Chennai, India
4 - 8 Year(s)
₹ 60 - ₹ 75 Thousand p.m
Hyderabad, India
Legal Operations Specialist – US Client Support
Gratitude Inc5 - 11 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Bangalore, India
1 - 10 Year(s)
₹ 25 - ₹ 40 Thousand p.m
Bangalore, India
HRO Learning & Development (German Language)
Gratitude Inc1 - 4 Year(s)
₹ 25 - ₹ 42 Thousand p.m
Bangalore, India
Senior Regulatory Reporting Analyst
Gratitude Inc5 - 15 Year(s)
₹ 15 - ₹ 17 Lacs p.m
Noida, India
Team Leader - US Life Insurance Agency Management
Gratitude Inc6 - 8 Year(s)
₹ 75 - ₹ 90 Thousand p.m
Mumbai, India
Supply Chain Team Lead / Ops Manager
Gratitude Inc4 - 8 Year(s)
₹ 63 - ₹ 68 Thousand p.m
Mumbai, India
F&A Team Leader
Gratitude Inc1 - 3 Year(s)
₹ 10 - ₹ 12 Lacs p.m
Kolkata, India
CSR-Mandarin Language
Gratitude Inc1 - 8 Year(s)
₹ 70 - ₹ 78 Thousand p.m
Bangalore, India