Mobility Specialist

Gratitude Inc

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1 month ago

Mobility Specialist

4-8 Year(s)

65 - 75 Thousand p.m

Mumbai

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Job Description

Key Skills

Overall work experience of 5-6 years within Mobility vertical for the US region and Global Mobility. Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must. Should have handled Intra US relocations across all states and well versed with Global Mobility concepts.

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Role/Skill: Mobility Specialist

Location: Mumbai

Years of experience: 4-8 years

Band: BPO 3

Global Mobility Specialist – Intra US Relocations

This position will provide Relocation and Mobility support services to onshore employees of a client with

a high level of effectiveness, efficiency, and a focus on customer service. The specialist will perform Intra

US & international mobility relocation Activities which includes – Updating of relocation authorization

forms, collaborate with onshore counterparts and client contacts on processing of the relocation

activities, validation of relocation eligibility using Workday along with audit support activities for

multiple geographies.

Knowledge & Experience

• Overall work experience of 5-6 years within Mobility vertical for the US region and Global

Mobility.

• Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a

must.

• Should have handled Intra US relocations across all states and well versed with Global Mobility

concepts.

• knowledge and experience of handling international relocations will be a good add.

• Strong analytical skills and application of critical thinking are a must.

• Proficient communication skills and stakeholder management skills.

• Able to handle work as an individual contributor in this role and at the same time be a team

player.

• Should have experience in quality checking transactional work and successful application of

strong governance to maintain high quality standards.

Skillset Required

• Processing end to end relocation Activities, Authorization forms.

• Manage the Intra US relocation cases that are assigned and processed.

• Process Authorization forms in Altair tool.

• Process Internal & external relocation.

• Knowledge of Group moves, and intern hire relocations.

• Manage the international business cases that are required for international long term or short-

term assignments.

• Knowledge of Workday navigations is a must.

• Experience in Extended business travel and Cross-border Compliance will be an add on

• Knowledge of various relocation policies within the intra US and Puget sound.

• Preparing and publishing daily weekly and monthly reports & dashboards

• Experience of developing Standard operating procedures & other business documents per

requirements

• Ability to manage tight deadlines and SLA’s

• Able to gracefully navigate through high pressure and escalating situations.

Formal Education & Certification

• Bachelor / master’s degree in any discipline

• Proficient computer knowledge required

• HRO background preffered

Working Conditions

• Agility & flexibility to occasionaly extended work hours to meet deadlines if the work demands.

• Ability to deliver effective training sessions and receive trainings .

• Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7

service delivery

• Work from office (No work from home)

**PAN and DOB are required for profile creation**

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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