O2C Analyst – End-to-End Operations & GST/TDS

Location: Kolkata
Experience: 1–7 Years
Band: BPO 1/2/3
Salary: Up to ₹9 LPA
Work Mode: 100% Work from Office
Process: Order to Cash (O2C) – Accounts Receivable Operations

Job Overview

We are hiring experienced Order to Cash (O2C) Analysts to manage end-to-end accounts receivable operations, including order validation, billing, collections, cash applications, debit and credit note processing, refunds, month-end closing, and MIS reporting.

The ideal candidate should have hands-on experience in O2C or Accounts Receivable operations, working knowledge of SAP and Microsoft Excel, and a good understanding of Indian accounting standards, GST, and TDS. Candidates should be detail-oriented, analytical, and capable of ensuring accurate transaction processing, timely query resolution, and compliance with regulatory and internal requirements.

Key Responsibilities

1. Order Management and Billing

• Validate and process customer orders in ERP systems.

• Generate accurate invoices and apply GST as per applicable regulations.

• Ensure timely e-invoicing in accordance with statutory requirements.

• Process debit notes, credit notes, and refunds.

• Investigate and resolve invoice, payment, and customer account discrepancies.

• Handle customer billing and payment queries and coordinate with relevant teams.

2. Collections and Accounts Receivable

• Support collections and cash application activities.

• Ensure accurate allocation and recording of customer payments.

• Monitor outstanding receivables and prepare AR ageing reports.

• Follow up on overdue payments and resolve billing disputes.

• Support TDS adjustments and GST-related credit note processing.

3. Reporting and Month-End Closing

• Prepare AR ageing, Daily Sales, overdue, and outstanding receivables reports.

• Support month-end closing and reconciliation activities.

• Maintain accurate financial records and transaction documentation.

• Prepare MIS reports for management reviews.

4. Compliance and Audit Support

• Ensure compliance with Indian accounting standards, GST, TDS, and internal controls.

• Maintain reconciliations and supporting documents for financial transactions.

• Support internal and external audits by providing required information.

5. ERP Systems and Process Improvement

• Use SAP and other ERP tools to manage O2C transactions.

• Troubleshoot process-related issues and identify improvement opportunities.

• Support automation and AI-driven initiatives to improve process efficiency.

• Prepare and maintain SOPs and process flows.

Additional Responsibilities – BPO3

• Handle complex escalations involving billing disputes and payment delays.

• Manage high-value customer accounts and high-volume transactions.

• Drive continuous improvement initiatives and coordinate with cross-functional teams.

• Mentor junior team members and support SLA/KPI adherence.

Required Skills and Qualifications

• Educational qualification: B.Com (Hons.), M.Com, MBA (Finance), CA Inter, or ICWA Inter.

• Relevant experience in Order to Cash (O2C) or Accounts Receivable operations.

• Working knowledge of SAP and ERP systems.

• Understanding of Indian accounting standards, GST, and TDS.

• Strong Microsoft Excel and MIS reporting skills.

• Knowledge of billing, invoicing, collections, cash application, and account reconciliation.

• Strong analytical and problem-solving abilities.

• Good communication and stakeholder coordination skills.

• Ability to prepare SOPs, process flows, and audit documentation.

Preferred Qualifications

• Experience in high-volume transaction environments such as manufacturing, retail, or technology.

• Exposure to O2C automation and process optimization.

• Familiarity with AI-driven solutions for O2C operations, particularly for BPO3 roles.

• Strong stakeholder management and continuous improvement capabilities.

Work Requirements and Eligibility

• Work Location: Kolkata

• Work Mode: 100% Work from Office

• Candidates must be flexible to work in shifts as per business requirements.

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.