Operations Manager
Gratitude IncOperations Manager
Job Description
Key Skills
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Operations Manager – Google Products
Location: Chennai / Indore
Experience: 5–10 Years
Band: BPO 5
Salary: ₹16–17 LPA
Job Code: 419355
Shift: 24/7 Rotational Shifts
Service Line: Contractual Services – Operations Management Services
Job Overview
We are looking for an experienced Operations Manager with relevant Google product experience to lead day-to-day operations, drive team performance, ensure compliance, and deliver operational excellence. The role requires strong people leadership, KPI management, resource planning, stakeholder communication, and continuous improvement capabilities.
Key Responsibilities
Monitor KPIs, productivity, quality, and compliance to ensure operational targets are achieved.
Lead, coach, and motivate team members to improve performance and engagement.
Analyze performance data, identify trends, and implement improvement plans.
Conduct daily team meetings to communicate updates, priorities, and operational requirements.
Monitor individual and team performance, provide constructive feedback, and create development plans.
Identify training needs and support employee growth through coaching and mentoring.
Plan staffing requirements, allocate resources, and optimize schedules to maintain operational coverage.
Oversee daily workflows and resolve operational issues to ensure smooth service delivery.
Maintain effective communication with stakeholders and follow established communication protocols.
Escalate significant operational risks and issues to the Account Manager.
Drive process improvements while ensuring adherence to contractual and compliance requirements.
Required Skills & Experience
5–10 years of relevant operations experience.
Relevant Google product experience is mandatory.
Proven team leadership, coaching, and performance management skills.
Strong knowledge of KPI monitoring, data analysis, and operational reporting.
Experience in workforce planning, resource allocation, and daily operations management.
Strong understanding of compliance standards and operational controls.
Excellent communication, problem-solving, and stakeholder-management skills.
Ability to work in a 24/7 rotational-shift environment.
Eligibility
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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