Procure to Pay (P2P) Support & Dispute Management Analyst
Gratitude IncProcure to Pay (P2P) Support & Dispute Management Analyst
Job Description
Key Skills
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We are hiring a Procure to Pay (P2P) Support & Dispute Management Analyst to support supplier-facing P2P operations, invoice dispute resolution, e-Invoicing support, and Accounts Payable processes. The ideal candidate should have experience in P2P operations, supplier query management, invoice validation, dispute resolution, and ERP platforms such as SAP, Coupa, Ariba, or Oracle.
The role serves as a key interface between Suppliers, Accounts Payable, Procurement, and Business teams to ensure timely invoice processing, dispute closure, and adherence to service level agreements.
Location: Bangalore
Experience: 1–5 Years
Salary: 6–7 LPA
Key Responsibilities
Provide first-level and second-level support for supplier invoice and payment-related queries.
Manage supplier inquiries through email, ticketing systems, and P2P platforms.
Resolve invoice disputes including pricing mismatches, tax errors, duplicate invoices, quantity variances, and missing references.
Coordinate with Procurement, AP, and Business teams for dispute resolution.
Track dispute aging and ensure closure within SLA timelines.
Support supplier onboarding and e-Invoicing adoption initiatives.
Assist suppliers with invoice submissions, status tracking, and rejection management.
Support bulk invoice upload activities and data validation.
Maintain accurate documentation and reporting.
Drive customer satisfaction, First Touch Resolution (FTR), and process excellence.
Required Skills
Procure to Pay (P2P)
Accounts Payable
Invoice Processing
Invoice Dispute Management
Supplier Query Resolution
e-Invoicing
SAP AP
Coupa
Ariba
Oracle iSupplier
Excel Reporting & Reconciliation
SLA Management
Vendor Management
Problem Solving
Analytical Thinking
Preferred Qualifications
Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related field.
Experience in Shared Services, BPO, Finance Operations, or Accounts Payable environment.
Exposure to ERP-based P2P systems.
Important Note
Ex-TCS employees are not eligible to apply.
PAN Number and Date of Birth (DOB) are mandatory for profile creation.
Role
Account & Financial Services
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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