Procure-to-Pay Support & Dispute Management Analyst

Gratitude Inc

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4 hours ago

Procure-to-Pay Support & Dispute Management Analyst

1-5 Year(s)

Bangalore

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Job Description

Key Skills

Working knowledge of Cybersecurity technologies, Networking, or system administration Strong handson experience in P2P / Accounts Payable operations Knowledge of einvoicing models and invoice validation rules

4 candidate(s) have already applied for this Job. Apply now

We are hiring experienced Procure-to-Pay (P2P) Support & Dispute Management Analysts to manage supplier-facing invoice support, dispute resolution, and e-invoicing operations in a high-volume shared services environment. This role requires strong Accounts Payable and P2P expertise, excellent stakeholder management, and the ability to resolve supplier queries while meeting SLA, quality, and productivity targets.

Key Responsibilities

Provide first and second-level support for supplier queries related to invoices, payments, and P2P systems.
Resolve invoice disputes including price mismatches, quantity variances, duplicate invoices, tax issues, and missing references.
Coordinate with Procurement, Accounts Payable, and business teams to investigate and resolve supplier issues.
Support suppliers with e-invoicing processes, onboarding, and invoice submission methods.
Handle bulk invoice uploads, validate templates, and ensure data accuracy.
Monitor dispute aging, follow up with stakeholders, and ensure timely closure.
Maintain SLAs, First Touch Resolution (FTR), and customer satisfaction targets.
Identify root causes of recurring issues and contribute to process improvement initiatives.
Maintain accurate documentation and ensure compliance with organizational policies and procedures.

Mandatory Requirements (Non-Negotiable)

1–5 years of hands-on experience in Procure-to-Pay (P2P) or Accounts Payable operations.
Experience handling supplier invoice queries and invoice dispute resolution.
Working knowledge of P2P platforms such as SAP AP, Coupa, Ariba, Oracle iSupplier, or similar ERP systems.
Understanding of e-invoicing models and invoice validation processes.
Strong proficiency in MS Excel for reconciliation, reporting, and tracking.
Excellent verbal and written communication skills.
Strong analytical, problem-solving, and stakeholder management skills.
Ability to work in a high-volume, SLA-driven environment with strong attention to detail.
Confidence in independently managing escalations and driving issue resolution
PAN and Date of Birth (DOB) are mandatory for profile creation.

If your profile matches the above requirements and you're looking to build your career with one of India's leading technology and business services organizations, apply now.

Apply now by sending your updated CV along with your PAN, Date of Birth, Current CTC, Expected CTC, Notice Period.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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