Procure-to-Pay Support & Dispute Management Analyst

Role: Procure-to-Pay Support & Dispute Management Analyst

Location: Bangalore
Experience: 1–5 Years
Band: BPO 1/2
Salary: 6–7 LPA (₹50,000–₹58,333 per month)
Job ID: 407211

Required Skills

• Strong hands-on experience in P2P / Accounts Payable operations.
• Experience handling supplier invoice queries and disputes.
• Knowledge of e-invoicing models and invoice validation rules.
• Working knowledge of P2P systems such as Coupa, SAP AP, Ariba, or Oracle iSupplier (exposure to any one is acceptable).
• Good command of Excel for tracking, reconciliation, and reporting.
• Strong problem-solving and analytical skills.
• Clear and professional communication with suppliers and internal stakeholders.
• Ability to work in a high-volume, SLA-driven environment.
• Attention to detail and strong follow-through on dispute closures.
• Confidence to manage escalations independently.
• Excellent verbal and written communication skills.
• Problem-solving abilities.
• Client engagement management.
• Analytical thinking.

Key Responsibilities

• Serve as the first-level and second-level support for supplier queries related to invoices, payments, and P2P system usage.
• Manage supplier inquiries through email inboxes, ticketing tools, or P2P portals, ensuring timely and accurate responses.
• Provide guidance to suppliers on invoice submission methods, status tracking, and common rejections.
• Maintain strong SLAs, First Touch Resolution (FTR), and customer satisfaction benchmarks.
• Handle invoice disputes end-to-end, including price mismatches, quantity variances, tax errors, duplicate invoices, and missing references.
• Coordinate with Procurement, AP, and Business teams to investigate and resolve disputes.
• Track dispute ageing, follow up with stakeholders, and ensure closure within agreed timelines.
• Document root causes and contribute to repeat issue reduction initiatives.
• Support suppliers using e-invoicing channels (portal, network, or direct integration).
• Assist suppliers in onboarding and stabilising e-invoicing adoption to improve touchless processing rates.
• Support bulk or mass invoice upload activities, including validation of templates and data completeness.

Role Overview

The P2P System Support & Invoice Dispute Management Analyst is responsible for end-to-end support of supplier-facing P2P queries, including invoice status inquiries, invoice dispute resolution, e-invoicing channel support, and bulk invoice upload support.

The role acts as a key interface between suppliers, Accounts Payable, Procurement, and system teams, ensuring accurate resolution, adherence to SLAs, and smooth invoice processing within the P2P platform.

Additional Information

• Ex-TCS employees cannot apply.
• PAN and DOB are required for profile creation.