Purchase Order Processing Lead

Gratitude Inc

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1 week ago

Purchase Order Processing Lead

5-11 Year(s)

Kolkata

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Job Description

Key Skills

Quality Management System SAP Stakeholder Management P2P procurement Process Improvement ms excel client management Team Management, SLA Management experience in Purchase Order (PO) processing

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Purchase Order Processing Lead

Location: Kolkata
Experience: 5–11 Years

Role Overview

We are looking for an experienced Purchase Order Processing Lead to lead P2P and Purchase Order Processing operations. The role will be responsible for managing the PO processing team, ensuring SLA and quality adherence, strengthening process controls, driving continuous improvement, and managing client and stakeholder escalations.

Key Responsibilities

Lead and manage the Purchase Order Processing team, ensuring accurate and timely PO creation, modification, and closure.
Manage P2P process governance, including SOPs, process controls, and compliance checks.
Drive process optimization, standardization, and automation initiatives to improve efficiency and reduce cycle time.
Handle client communications, stakeholder discussions, and escalation calls independently.
Conduct Root Cause Analysis (RCA) for recurring issues and exceptions.
Define and implement corrective and preventive actions.
Monitor KPIs, productivity, quality metrics, and SLA performance.
Partner with Procurement, Accounts Payable, Finance, and Business stakeholders.
Support internal and external audits and ensure adherence to procurement policies and controls.
Drive team performance, knowledge sharing, documentation, and operational excellence.

Required Skills & Qualifications

5–11 years of experience, preferably with 8–10 years in Procurement/P2P.
Strong experience in Purchase Order Processing and P2P operations.
Good understanding of JDE or SAP.
Proficiency in MS Word, Excel, and PowerPoint.
Strong analytical and problem-solving skills.
Experience in RCA and process improvement.
Strong stakeholder and client management skills.
Excellent written and verbal English communication.
Ability to handle difficult conversations and escalations professionally.
Strong time management, accountability, and documentation skills.
Ability to work effectively with diverse teams.

Work Requirements

Willingness to work in ANZ shift timings (approximately 4:00/5:00 AM start).
Flexibility to work according to business requirements.
5 days of work from office is mandatory.
Positive attitude and strong commitment to business objectives.

Important Note

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.

Role

Procurement Specialist

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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