Quality Analyst (Six Sigma Black Belt Certified)

Gratitude Inc

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3 weeks ago

Quality Analyst (Six Sigma Black Belt Certified)

10-15 Year(s)

₹ 18 - ₹ 20 Lacs p.m

Kolkata

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Job Description

Key Skills

Quality assurance Quality Management System Root cause analysis Stakeholder Management Power BI Lean Six Sigma Black Belt Six Sigma Black Belt Certified

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Quality Analyst (Six Sigma Black Belt Certified)

Location: Kolkata
Experience: 10–15 Years
CTC: Up to ₹20 LPA
Company: Leading IT Services Organization

Job Overview

We are looking for an experienced Quality Analyst with a mandatory Six Sigma Black Belt Certification to lead quality improvement initiatives and drive operational excellence. The ideal candidate should have strong expertise in process improvement, quality management systems, and data-driven decision-making.

Key Responsibilities

Quality Management

Develop, implement, and monitor quality standards and processes.
Ensure compliance with organizational and client quality objectives.
Drive continuous quality improvement initiatives.

Lean Six Sigma

Lead Lean Six Sigma projects using DMAIC/DMADV methodologies.
Identify process gaps and implement sustainable improvements.
Mentor and train teams on Six Sigma tools and best practices.

Data Analysis

Analyze operational and project data to identify trends and improvement opportunities.
Prepare quality reports, dashboards, and presentations for stakeholders.
Utilize tools such as Minitab, Power BI, and Advanced Excel.

Process Improvement

Identify inefficiencies and recommend process optimization strategies.
Implement frameworks to improve productivity, reduce defects, and optimize costs.

Stakeholder Management

Collaborate with cross-functional teams to achieve quality objectives.
Present insights, findings, and improvement recommendations to leadership and clients.

Required Qualifications

Six Sigma Black Belt Certification (Mandatory)
10+ years of experience in Quality Assurance, Process Improvement, or related functions
Bachelor's or Master's degree in Engineering, Business Administration, or a related discipline

Required Skills

Six Sigma (DMAIC/DMADV)
Lean Methodologies
Process Improvement
Quality Management Systems (ISO 9001, CMMI)
Data Analysis
Minitab
Power BI
Advanced Excel
Stakeholder Management
Quality Reporting
Root Cause Analysis (RCA)
Excellent Communication & Presentation Skills

Preferred Skills

Agile/Scrum
Automation & Technology-driven Quality Improvement
Experience in IT Services or Consulting

Important Notes

Six Sigma Black Belt Certification is mandatory.
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Mandatory Questionnaire

Please complete the questionnaire before applying:

Questionnaire Link: https://myglit.com/lateral/cref/7ac4e0387b

Note: Filling out the questionnaire is mandatory. Profiles without a completed questionnaire will not be considered for further processing.

Role

Quality Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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