Queue Manager

Gratitude Inc

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2 weeks ago

Queue Manager

1-10 Year(s)

10 - 20 Thousand p.m

Chennai

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Job Description

Key Skills

Collaboration Workflow Adherence Services

70 candidate(s) have already applied for this Job. Apply now

Service: Workflow Adherence Services
24/7 Coverage: Yes
Minimum relevant experience: 1 year
Google product experience: Not required
Google certification: Not required

Responsibilities

Manage transfer of cases between teams and regions

Monitor dashboards and KPIs in real time

Coordinate workload balancing across queues and teams

Ensure SLA adherence through queue management

Analyze historical and real-time queue data

Generate reports on case volume, wait times, assignment efficiency

Give insights and recommendations on queue performance

Coordinate with team leads/members on assignments and queue issues

Support communication during peak periods or surges.

Skills

Case flow optimization

Dashboard/KPI monitoring

Reassigning cases and balancing workload

Handling high-volume case routing

Identifying bottlenecks quickly

Strong communication across teams/regions

Role

Customer Delivery Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Melody Janine Aguete

Recruiter - Gratitude Inc

NA, philippines

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