Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

RTR SME

490 Views 1 week ago
Experience 5–8 Year(s)
₹
Salary ₹ 63 – 70 Thousand p.m
Location Kolkata (Kolkata)
99 candidate(s) already applied

Job Description


WE ARE HIRING

Job Title: RTR SME

Job Code: 424980

Location: Kolkata

Band: BPO 3

Experience: 5 to 8 years

Salary: Up to 9 LPA

Work Setup: Onsite - 5 days work from office. Month-end close includes 1 weekend


Role Purpose:

This role is responsible for executing complex processes that involve greater subjective thinking and processing a high volume of basic transactions. Should have at least 3 years of relevant work experience as Subject Matter Expert in similar processes with good communication, organizational, interpersonal skills and proficiency in MS Excel. Should have expert level knowledge of ERP preferably SAP or JDE, experience in reporting and compliance, and be capable of handling stringent timelines and stakeholder interactions.


Key Accountabilities:

- Perform complex processes relating to journal entries preparation and posting, Month end Closing activities, Reporting, Fixed Asset and Lease accounting

- Reconciliation of Cash and other Balance sheet items including ability to research open items and drive to closure

- Complete activities as per customer statement of work

- Meet Targets of TAT and Accuracy

- Be self-reliant to undertake and complete assigned work

- Perform Quality check of Sr. Associates and give feedback

- Evaluate Internal control gaps and implement controls to avoid errors and repeat issues

- Act as Buddy to new joiners and other Sr. Associates requiring support

- Report hourly and EOD status of activities performed

- Provide daily update to customer on progress through interaction emails and calls

- Prepare dashboards using Excel and Powerpoint

- Identify process gaps and provide controls to mitigate and monitor closure

- Identify process improvement opportunities and take up improvement projects to closure

- Operate extended hours during month-end, quarter-end and to clear backlogs


Education:

- Minimum 15 years of regular, full-time education (10 + 2 + 3)

- Non-technical graduation and/or masters in finance and accounts stream - http://B.Com, http://M.Com or CA Complete preferred

- Bachelor's/Master's in Finance and Accounting or equivalent with ERP certification / proficiency


Must Have Skills:

- Lean Six Sigma certified or formally trained (Black Belt preferred)

- Finance and Accounting domain experience

- Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects


Good-to-Have Skills:

- Continuous Improvement / Lean and Six Sigma

- Stakeholders Coordination

- ERP Exposure (JDE/SAP)


Technical Capabilities:

Systems:

- Expert knowledge of SAP or JD Edwards

- Proficiency in MS Office Word, Excel, and PowerPoint

- Expert level Excel skills: IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, PIVOT, CELL REFERENCE, AVERAGE, AGEING, DATE FORMAT, TEXT to TABLE


Soft Skills:

- Shows genuine empathy to customers experiencing issues

- Able to communicate effectively across diverse backgrounds

- High energy, self-motivation with high accountability


Analytical Skills:

- Eye for detail, analytical and data oriented with logical problem solving approach


Organizational Skills:

- Time management

- Documentation and knowledge sharing

- High level written communication skills to interact with key stakeholders


Business Acumen:

5-8 years of experience in Record to Report with at least 3 years as SME. Working knowledge of ERP preferably SAP or JDE, experience in reporting and compliance, and handling journal entries, month end close, fixed assets, lease accounting, and reconciliations.


Other Requirements:

- Should possess positive attitude to support the business

- PAN and DOB required for profile creation



Key Skills

7 Skills
ERP Lean Six Sigma Black Belt continuous improvement Finance and Accounting Good in Excel, Understanding and hands-on on SAP and SuccessFactors. Proficiency in MS Excel (VLOOKUP, Pivot Tables preferred) Lean six sigma / PMP certified

Role Specifications

Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

Similar Jobs

View all
Gratitude Inc logo

About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Norman Bogonko
Recruiter - Gratitude Inc
★★★★★ 5.0
Location NA, kenya
Network 5+ Followers
Activity 500+ Posts
View Profile

Interview Tips

Curated for this role
Guide
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Explore Interview Guide →
Mobile App

Get the Best Jobs

Right on your fingertips with instant alerts

Search more jobs by Gratitude Inc