Senior Sales Support Analyst

# Job Description: Sales Operations Senior Analyst – Partner Onboarding & Enablement

**Job Requisition ID:** AIOC-S01665807 CL-10\

**Location:** Bengaluru, India\

**Job Type:** Full-Time\

**Experience:** 5–8 years\

**Qualification:** Any Graduation\

**Salary:** ₹10–12 LPA\

**Work Schedule:** Must be willing to work rotational shifts\

**Primary Skill:** Partner Onboarding & Enablement – Oral Communications

## Job Overview

We are looking for an experienced **Sales Operations Senior Analyst** to support partner onboarding, sales enablement, and business operations. The role focuses on improving sales processes, managing complex order portfolios, strengthening stakeholder communication, and supporting a digital, collaborative B2B revenue environment.

The ideal candidate will have strong oral communication, analytical thinking, and process management skills, along with experience in shared services, sales operations, order management, or global operations.

## Key Responsibilities

- Support the transformation of sales operations into a future-ready, digital B2B revenue engine.

- Execute and improve sales support, partner onboarding, enablement, and order management processes.

- Manage complex, high-volume, or high-value order portfolios, applying sound judgment and handling exceptions.

- Analyze the root causes of order failures, fulfillment delays, and process inefficiencies.

- Coordinate with internal stakeholders and clients to resolve operational issues and ensure timely outcomes.

- Communicate information, recommendations, and opinions clearly and concisely to build shared understanding and drive action.

- Develop, review, and maintain standard operating procedures (SOPs), process maps, and work instructions.

- Identify opportunities to improve process efficiency, service quality, and operational performance.

- Perform data analysis and reporting to support business decisions and process improvements.

- Use business systems and productivity tools to maintain accurate records and operational reports.

- Take ownership of assigned deliverables and ensure compliance with established procedures and quality standards.

- Collaborate with peers and cross-functional teams while working independently with minimal supervision on routine tasks.

- Support small work efforts or provide guidance to colleagues when required.

- Adapt to changing business requirements and rotational work schedules.

## Required Qualifications and Skills

- Bachelor’s degree or any graduation discipline.

- 5–8 years of relevant experience in sales operations, partner onboarding, order management, sales support, shared services, or global operations.

- Strong oral and written communication skills, with the ability to engage stakeholders confidently and professionally.

- Experience managing complex operational processes, exceptions, and high-volume workloads.

- Strong analytical, problem-solving, and root-cause analysis skills.

- Knowledge of SOP development, process documentation, and continuous improvement.

- Advanced Microsoft Excel skills preferred.

- Proficiency in Microsoft PowerPoint, Word, and Outlook.

- Experience with reporting, data analysis, and business systems.

- Strong stakeholder management, collaboration, and customer-service orientation.

- High attention to detail, accountability, adaptability, and ownership.

- Willingness to work in rotational shifts.

## Preferred Experience

- Experience in shared services, global operations, or a B2B business environment.

- Exposure to partner onboarding, sales enablement, order fulfillment, or order management.

- Experience handling escalations, process exceptions, and operational performance reporting.

- Ability to identify process gaps and recommend practical improvements.

## Key Competencies

- Oral Communication and Stakeholder Engagement

- Sales Operations and Partner Enablement

- Order Management and Exception Handling

- Analytical Thinking and Problem-Solving

- Root-Cause Analysis

- Process Documentation and SOP Management

- Reporting and Data Analysis

- Advanced Microsoft Excel

- Customer-Centric Mindset

- Ownership, Accountability, and Collaboration

## Candidate Screening Questions

1. What is your highest educational qualification?

2. How many years of experience do you have in sales operations, order management, or shared services?

3. Do you have experience in partner onboarding, partner enablement, or B2B sales support?

4. How would you rate your oral communication and stakeholder management skills?

5. Have you managed high-volume orders, exceptions, or order fulfillment issues?

6. What is your proficiency level in Microsoft Excel, and which reporting tools have you used?

7. Do you have experience creating or maintaining SOPs, process maps, and work instructions?

8. What is your current or last drawn salary, and what is your expected salary?

9. Are you willing to work rotational shifts in Bengaluru?

10. What is your notice period or earliest available joining date?

## Compensation and Work Details

- **Annual CTC:** ₹10–12 LPA

- **Location:** Bengaluru

- **Employment Type:** Full-Time

- **Shift:** Rotational

- **Experience Level:** Senior Analyst

Clarify the partner onboarding scopeAlign the experience requirements