Senior Support Analyst
Gratitude IncSenior Support Analyst
Job Description
Key Skills
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Position: Senior Support Analyst
Location: Bangalore(preferred), Gurgaon (secondary- only if the candidate is exceptional)
Working Hours: UK & US hours
Years of Experience: 6 – 8 years
Role Purpose: To be part of a dedicated Product Consulting team to support BAU activities and future business initiatives. Support
the Product usage and develop operational processes around the same.
Required Qualification:
Mandatory
Engineering or IT Degree.
Strong fundamentals in RDBMS - PL/SQL, SQL SERVER 2008/2012/2016 (T-SQL) and exposure to deployment/source
control tools (Jenkins/Octopus & SVN/GIT/TFS)
Basic understanding of Capital Markets / Asset Management Operations / Investment Banking
Added Advantage
MS certification in SQL/Oracle
Basic Capital Markets/Functional certifications
Deliverables and Tasks:
Collaborate with the Product Management/Implementation team and contribute towards the stability and vision of the application based on the feedback from the end-users and studying the industry trend.
Lead technical implementation projects for new clients and work on new client requirements with the implementation team.
Be the Product Owner and respond to business queries from Asset Managers and Brokers from technical as well as functional perspectives.
Work with development and testing teams in new product development and existing product enhancements.
Coordinate with the Asset Managers and CSA Brokers for understanding their requirements and work on client-specific
requirements for Data/Configuration changes involving complex SQL scripting.
Ensure application uptime and smooth running of the application by addressing application issues.
Troubleshoot, investigate and resolve Data/Application/API issues and errors reported by Users.
Peer review SQL code and mentor colleagues with less SQL experience.
Utilize change /release management systems effectively
Implement changes and improvements to the procedures and processes to cope with a rapidly evolving system
environment.
Conduct Demo/Training for clients & develop knowledge bases and in-depth documentation.
Aspire to take responsibility for leading the team over the period, owning the process, and mentoring the team members
with an open mindset to steer Team’s growth.
Salary Bracket - 15 to 20 LPA
Role
Software Developer/ Tester
Timings
Day Shift ()
Industry
IT-Software / Software Services
Work Mode
NA
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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