Service Desk Associate Jobs Gurgaon | Technical Support | 7 LPA

About the role

We are hiring a Senior Service Desk Associate (Technical Service Representative) in Gurgaon to give customers technical support by phone, email and chat. You will diagnose and resolve issues, track cases through their lifecycle, meet response and resolution targets, and use the knowledge base to explain root causes to customers. The role suits a service desk or technical support professional with 1 to 5 years of experience, and Google Workspace knowledge is a strong plus. The salary is up to ₹7 LPA.

Key responsibilities

• Respond to customer support queries by phone, email and chat
  
• Diagnose, resolve and track customer issues efficiently
  
• Meet response and resolution times set by Service Level Objectives (SLOs)
  
• Keep customer satisfaction high and meet quality standards in 90% of cases
  
• Use the knowledge base to give customers a clear root cause assessment
  
• Deliver effective customer-facing technical support and issue resolution
  

Required skills and experience

• 1 to 5 years of experience in technical support or service desk work
  
• Good verbal and written communication
  
• Typing speed of 60 to 80 WPM
  
• Troubleshooting experience, resolving complex issues using SOP documents
  
• Familiarity with support methodologies, case lifecycles and analytical problem solving
  
• Knowledge of any ticketing tool
  
• Basic ITIL knowledge
  

Preferred qualifications

• 6+ months of experience in infrastructure, storage or service desk
  
• Hands-on experience with Google products: Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, NotebookLM, Keep, Sites, Forms and AppSheet
  
• Google Workspace Administrator certification (a strong advantage)
  

Job details

Why join

• Salary of up to ₹7 LPA
  
• Hands-on work with Google Workspace and ticketing tools
  
• Chance to earn Google Workspace certification
  
• Growth path to team lead and technical specialist roles