Spanish Customer Care, Call Centre Support Executive MNC BPO
Gratitude IncSpanish Customer Care, Call Centre Support Executive MNC BPO
Job Description
Key Skills
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Role/Skill: Team Member- Spanish
Location: Gurgaon
Language Required: Spanish
Location: Gurgaon
Experience: 1-3 Years
Band: BPO 1/2
Salary: 6-7 LPA
JOB REQUIREMENT:
100% WFO and 24x7 shifts including night shifts applicable by default.
Excellent verbal and written Spanish language along with English skills.
Prior International voice experience –B2B/B2C Collections.
Calling for payment on overdue invoices for buckets in scope
Doing maintenance on the account
Handling accounts / payment queries from accounts payable team
Interaction with other teams - billing, originations etc.
Payment application
Handling disputes and resolution
Invoice reconciliation - Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
Basic Excel based reporting and analysis on assigned inventory
Daily task list wrt regular TCS activities
**Ex TCS Employees can't apply
PAN and DOB are required for profile creation**
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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