Sr Process Associate – Master Data Management (ETP)

Location: Chennai
Experience: 3–5 Years
Band: BPO 2
Salary: Up to ₹7 LPA
Job Code: 433065

Job Summary

We are looking for a detail-oriented HR Operations & Master Data Administration Specialist to maintain accurate and timely employee master data across HR, payroll, timekeeping, and benefits systems. The role involves employee lifecycle administration, data reconciliation, compliance reviews, and coordination with Payroll, Benefits, IT, and HR Business Partners to ensure data integrity and seamless system integration.

Key Responsibilities

1. Employee Master Data Management

• Process employee data changes, including cost center, compensation, pay rate, union code, office location, supervisor, and job title updates.

• Manage job changes, promotions, demotions, employee transfers, and primary job number changes across locations.

• Ensure Benefits teams are informed of all union-related updates.

2. Employee Lifecycle Transactions

• Review and process new hire records, promotion validations, and employee status changes.

• Manage Leave of Absence (LOA), return-from-leave transactions, Return of Equity (ROE), terminations, and reactivations.

• Maintain subcontractor records and process personal action requests.

3. Data Reconciliation and Reporting

• Prepare and analyze data fallout reports between ADX, WinTeam, and LISA systems, where applicable.

• Perform manual data entry and corrections to resolve identified discrepancies.

• Reconcile HR, payroll, and benefits data to prevent downstream processing issues.

4. Compliance and Data Audits

• Conduct anniversary bonus reviews, pay rate audits, and job data audits.

• Review benefits-related changes arising from union code updates.

• Ensure compliance with labor laws, union agreements, and organizational policies.

5. Employee Information Maintenance

• Process employee address, email, and phone number updates.

• Validate direct deposit and banking information changes.

• Maintain and update Social Insurance Number (SIN) records.

6. IT and Cross-Functional Coordination

• Raise and manage IT service tickets for employee contact information changes and system access dependencies.

• Coordinate with Payroll, Benefits, HR Business Partners, and IT teams to ensure accurate and timely transaction processing.

Required Skills and Competencies

• Strong understanding of HR operations, payroll inputs, and employee lifecycle management.

• Experience with HRIS, payroll, and timekeeping systems.

• Familiarity with ADX, WinTeam, LISA, or similar platforms.

• Strong analytical, data validation, and reconciliation skills.

• High attention to detail and commitment to data accuracy.

• Good communication and cross-functional coordination skills.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field.

• 3–5 years of experience in HR Operations, Payroll Operations, or Order Management.

Important Eligibility Notes

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for employee profile creation.