Supply Chain Team Lead / Operations Manager
Gratitude IncSupply Chain Team Lead / Operations Manager
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Hiring: Supply Chain Team Lead / Operations Manager
Location: Mumbai
Experience: 4–8 Years
Salary: Up to ₹9 LPA
Band: BPO 3
Shift: Flexible with Rotational / Night Shifts
Role Overview
We are looking for an experienced Supply Chain professional with strong expertise in Sourcing & Procurement, team handling, client management, and operational delivery.
Key Responsibilities
- Manage client relationships and stakeholder interactions.
- Lead, motivate and manage the team.
- Monitor delivery, quality, performance and exceptions.
- Conduct internal performance reviews with teams and leadership.
- Identify and manage potential operational risks.
- Handle process training and employee assessments.
- Channelize workflow and ensure smooth operations.
- Manage escalations and drive timely resolution.
- Support contract administration and day-to-day procurement activities.
- Ensure operational, functional and business objectives are met.
- Manage domestic and international suppliers/customers.
Required Skills
- Supply Chain Management (SCM)
- Sourcing & Procurement
- Procurement Operations
- Supplier/Vendor Management
- Domestic & International Supplier Management
- Customer Management
- Client Relationship Management
- Team Handling & Leadership
- Performance Management
- Delivery & Quality Management
- Exception Handling
- Risk Identification & Management
- Contract Administration
- Process Training
- Workflow Management
- Escalation & Resolution Management
Education
- Minimum 15 years of regular, full-time education (10+2+3)
- B.Com / BMS / BBA / MBA preferred; qualification can be flexible
Important
Ex-TCS employees cannot apply.
PAN and DOB are required for profile creation.
Interested candidates, please complete the questionnaire:
Questionnaire Link: https://myglit.com/lateral/cref/37c11883df
Role
Procurement Lead
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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