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GRATITUDE INC
APAC · AFRICA · U.S.A

TCS.SENIOR PLAYOUT OPERATOR Location: Bangalore

18 Views 18 hours ago
Experience 1–13 Year(s)
₹
Salary Confidential
Location Bangalore
3 candidate(s) already applied

Job Description


WE ARE HIRING: SENIOR PLAYOUT OPERATOR


Location: Bangalore

Experience: 1–5 Years

Band: BPO 1 / 2 / 3

Job Code: 436069

Industry: Broadcast / Media Operations


Job Summary


We are looking for a Senior Playout Operator to join the Inetsat Playout team in Bangalore.


The role involves managing broadcast playout operations, validating and loading linear TV playlists and media materials into the transmission platform, and ensuring all content is ready for scheduled broadcasts.


The successful candidate will act as the primary point of contact for playout delivery, monitor operational performance, resolve scheduling and material-related issues, maintain accurate reporting, and drive continuous process improvements.


Key Responsibilities



  • Validate playlists and broadcast materials, identifying and resolving any discrepancies or missing content.

  • Ensure accurate and timely loading of playlists and media materials into the transmission platform.

  • Monitor broadcast operations and maintain accurate operational logs.

  • Manage secondary element insertions and configure new channels and services.

  • Track SLA performance and provide accurate reports to senior management and broadcast partners.

  • Handle vendor and stakeholder coordination, escalating scheduling and transmission issues when necessary.

  • Supervise and review the daily performance of the Playout Operations team.

  • Provide guidance, feedback, and operational support to team members.

  • Lead and deliver process improvement initiatives, measuring their business impact.

  • Provide management coverage in the absence of the Playout Manager.


Qualifications & Skills



  • Practical experience in broadcast playout operations.

  • Associate's degree or equivalent practical experience.

  • Strong logical problem-solving skills and technical aptitude.

  • Knowledge of media formats, audio formats, and media transport methods.

  • Excellent communication and stakeholder management skills.

  • Strong written communication skills, including preparation of operational guides and formal announcements.

  • Ability to drive innovation and continuous process improvements.

  • Understanding of modern technical concepts and engineering practices.

  • Familiarity with monitoring and performance management tools such as:

    • HP OpenView

    • Nagios

    • Catchpoint

    • Datadog

    • New Relic

    • AppDynamics




Important Information



  • Former TCS employees are not eligible to apply.

  • PAN and Date of Birth (DOB) are mandatory for profile creation.


Key Skills

1 Skills
BPO Skills

Role Specifications

Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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