Team Lead - P2P Quality
Job Description
Team Lead – P2P Quality
Location: Pune
Experience: 7–10 Years
Role & Responsibilities
Lead end-to-end Quality Control operations for Procure-to-Pay (P2P) and Accounts Payable processes.
Demonstrate strong understanding of the complete Accounts Payable cycle, including Invoice Processing, Helpdesk, Payments, Vendor Master, and Travel & Expense (T&E).
Ensure adherence to Critical to Quality (CTQ) parameters, SOPs, policies, and compliance requirements.
Review audit findings, identify quality gaps, and recommend corrective and preventive actions.
Ensure daily audits are completed and audit results are reported to internal and external stakeholders.
Prepare Root Cause Analysis (RCA) and 5 Whys reports for errors, with effective preventive action plans.
Ensure timely and accurate delivery of team deliverables in compliance with applicable standards and policies.
Monitor and ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), turnaround time (TAT), and accuracy targets.
Identify process gaps and drive continuous improvement initiatives.
Manage internal reporting and ensure SLA compliance.
Meet and exceed daily, weekly, and monthly productivity, TAT, and accuracy targets.
Additional Requirements
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and stakeholder management skills.
Demonstrated ability to resolve conflicts proactively and positively.
Intellectual curiosity, a continuous improvement mindset, and a proactive approach to work.
Ability to lead teams and manage quality deliverables effectively.
Good to Have
B.Com, M.Com, or a postgraduate degree in Finance or Accounting.
Knowledge of Finance and Accounting processes, particularly Accounts Payable and P2P operations.
Hands-on experience with ERP systems such as SAP.
Proficiency in MS Office and Advanced Excel.
Important Information
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are mandatory for profile creation.
Key Skills
10 SkillsRole Specifications
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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