Team Lead – P2P Quality

Role: Team Lead – P2P Quality

Location: Pune
Experience: 7–10 Years
Band: BPO 4/5
Job Code: 437078

Role & Responsibilities

• Strong understanding of the end-to-end Accounts Payable (AP) cycle, including Invoice Processing, Helpdesk, Payments, Vendor Master, and T&E.
• Lead end-to-end Quality Control operations.
• Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.
• Review audit findings, identify quality gaps, and recommend corrective actions.
• Ensure daily audits are performed and reported to internal and external stakeholders.
• Prepare Root Cause Analysis (RCA) and 5 Whys for errors, along with strong preventive actions.
• Ensure all teams complete deliverables within deadlines, comply with relevant standards and policies, and report accurately.
• Ensure compliance with all SLA and KPI targets.
• Identify process gaps and improvement opportunities.
• Handle internal reporting and ensure SLA adherence.
• Exceed daily, weekly, and monthly team targets for TAT and accuracy.

Additional Requirements

• Demonstrated proactive and positive conflict-resolution skills.
• Excellent analytical and problem-solving skills.
• Excellent communication skills at all levels.
• Intellectual curiosity, a willingness to improve processes, and a proactive approach.

Good-to-Have Skills

• B.Com, M.Com, or postgraduate degree in Finance or Accounting.
• 0–7 years of professional experience in Accounts Payable.
• Good understanding of Finance and Accounting processes.
• Knowledge of various ERP systems, including SAP.
• Proficiency in MS Office and Advanced Excel.

Additional Information

• Ex-TCS employees cannot apply.
• PAN and DOB are required for profile creation.