Team Leader

Role Overview

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‎We are looking for an experienced Team Leader with a strong background in International Voice Collections (B2B/B2C) to lead, mentor, and drive team performance while ensuring effective collections strategies and achievement of business targets.

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‎Key Responsibilities

‎Lead, mentor, and coach a team of collections professionals to achieve performance goals.

‎Develop and implement strategies to improve team efficiency and maximize cash flow while reducing DSO.

‎Monitor collection metrics, analyze trends, and identify areas for improvement.

‎Handle escalated client disputes and ensure timely, satisfactory resolutions.

‎Drive process improvements and implement collections best practices.

‎Prepare and review performance reports, aging reports, and key business metrics.

‎Collaborate with internal and external stakeholders.

‎Monitor quality, provide regular feedback, and drive individual and team performance.

‎Ensure achievement of KPIs and client-defined targets.

‎Conduct on-floor training, coaching, and performance reviews.

‎Required Skills & Experience

‎5–10 years of relevant experience.

‎Prior team-leading experience in International Voice Collections (B2B/B2C).

‎Excellent verbal and written English communication skills.

‎Strong leadership, analytical, problem-solving, and stakeholder management skills.

‎Work Requirements

‎100% Work From Office (WFO).

‎24x7 rotational shifts, including night shifts, applicable by default.

‎Apply Now

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‎Interested candidates with relevant International Collections Team Leading experience are encouraged to apply. Take the next step in your career and be part of our team!