Technical Service Representative
13 Views
12 hours ago
Experience
0–7 Year(s)
₹
Salary
₹ 50 – 7 Lacs
p.m
Location
Gurugram, Delhi
8 candidate(s) already applied
Job Description
Role: Technical Service Representative
Location:
Gurgaon
Experience:
1–5 Years
Band:
BPO1 / BPO2
Salary:
Up to ₹7 LPA
Job Code:
430805
Key Responsibilities
Mandatory Skills
Good-to-Have Skills
Preferred Candidate Profile
Important Eligibility Criteria
Interested candidates who meet the eligibility criteria can apply for this opportunity.
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Handle customer support queries via phone, email, and chat.
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Diagnose, troubleshoot, resolve, and track customer issues efficiently.
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Meet defined Service Level Objectives (SLOs) for response and resolution times.
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Maintain high customer satisfaction scores and adhere to quality standards in at least 90% of cases.
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Use the existing knowledge base to provide customer-facing root cause assessments.
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Deliver effective technical support and ensure timely issue resolution.
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Strong verbal and written communication skills.
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Typing speed of 60–80 WPM.
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Experience troubleshooting and resolving complex technical issues using Standard Operating Procedures (SOPs).
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Familiarity with support methodologies, case lifecycles, and analytical problem-solving.
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Knowledge of any ticketing tool.
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Basic understanding of ITIL principles.
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6+ months of experience in infrastructure, Storage, or Service Desk support.
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Knowledge of and hands-on experience with Google products, including:
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Gmail, Google Calendar, and Google Meet
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Google Drive, Docs, Sheets, and Slides
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Gemini app and NotebookLM
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Google Keep, Sites, Forms, and AppSheet
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Google Workspace Administrator Certification will be a strong advantage.
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Candidates with 6 months to 2 years of relevant technical support or service desk experience are preferred.
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Comfortable providing customer-facing technical support across multiple channels.
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Strong analytical, troubleshooting, and issue-resolution skills.
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Ability to work effectively in an SLA-driven support environment.
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Former TCS employees are not eligible to apply.
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PAN and Date of Birth (DOB) are mandatory for profile creation.
Key Skills
4 Skills
Verbal & Written Communications
Typing skill (typing skills (Min 60 to 80 WPM))
Customer service skills
Strong analytical and problem-solving skills.
Role Specifications
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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