GRATITUDE INC

APAC · AFRICA · U.S.A

TSR / Agent – Tech Support

271 Views 1 week ago

Experience 0–2 Year(s)

₹

Salary Confidential

Location Chennai, Indore

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89 candidate(s) already applied

Job Description

Hiring: TSR / Agent – Tech Support

Locations: Chennai & Indore
Experience: 6 Months – 2 Years
Grade: BPOS 1 / 2 / 3
Notice Period: Up to 30 Days Only

About the Role

We are looking for Tech Support professionals to join our team. You will handle customer queries through phone, email and chat, troubleshoot technical issues, manage support cases and deliver an excellent customer experience.

What You’ll Do

Handle customer support via Voice, Email & Chat
Diagnose and resolve technical issues
Track cases and follow support processes
Troubleshoot issues using SOPs and knowledge bases
Meet SLA/SLO and quality targets
Provide clear and effective solutions to customers

⭐ What We’re Looking For

6 months–2 years of experience in Technical Support / Service Desk / IT Support
Good verbal and written communication
Typing speed of 60–80 WPM
Hands-on troubleshooting experience
Knowledge of ticketing tools and basic ITIL
Strong analytical and problem-solving skills
Comfortable working in a customer-facing support environment

Google Workspace Knowledge

Experience with Google Workspace products such as Gmail, Calendar, Drive, Meet, Docs, Sheets and Slides is preferred.

Certification: Google Workspace Administrator Certification is MANDATORY before Go Live.

Good to Have

Experience in Infrastructure, Storage or Service Desk support.

Quick Eligibility Check

Notice period must be 30 days or less.

Interested? Apply now and complete the questionnaire below:

Questionnaire: https://myglit.com/lateral/cref/4877ce3fb3

Please mention your preferred location – Chennai or Indore – while applying.

Key Skills

19 Skills

ITIL Problem Solving Root cause analysis Technical Support Analytical Skills Case Management Troubleshooting Communication Skills Chat Support email support Service Desk customer support Incident Management excellent verbal and written skills IT Support Google Workspace Google Workspace Admin Hands-on experience with ticketing tools International Voice Support & Professional Communication

Role Specifications

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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About Company

Gratitude Inc

Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Piyush Rathi

Recruiter - Gratitude Inc

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