URGENT!! Portuguese Expert Customer Care Officer
Gratitude IncURGENT!! Portuguese Expert Customer Care Officer
Job Description
Key Skills
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Responsible for leading large-scale service delivery for payroll, workforce administration, HR operations, vendor governance,
client management, and strategic initiatives within a shared services/BPO environment.
Key Responsibilities
· Lead end-to-end delivery for payroll, HR operations, and workforce administration.
· Manage large teams, including team leads, SMEs, and specialists.
· Drive operational governance, SLAs, KPIs, and continuous improvement.
· Oversee vendor and client management with strong escalation handling.
· Partner with leadership for strategic planning and execution.
· Ensure compliance, audit readiness, and process control.
· Lead transformation and transition projects using standardized methodologies.
· Use data analysis, reporting, and dashboards for decision-making.
· Implement process improvement using Lean/Six Sigma principles.
· Manage workforce planning, resource allocation, and performance management.
Required Skills
· Expertise in payroll, HR operations, workforce management.
· Strong client and vendor management skills.
· Experience with SLAs, governance models, and service delivery frameworks.
· Advanced reporting, MIS, and data analysis skills.
· Strategic thinking and large organizational experience.
· Knowledge of transformation and transition methodologies.
· People management for large teams.
· Lean/Six Sigma knowledge (Green Belt preferred).
· Experience in shared services/BPO environment.
Experience 10-15 years
**Ex employees of TCS cant apply*
Role
Billing Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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