_URGENT!! US Voice - Mumbai & Pune
Gratitude Inc_URGENT!! US Voice - Mumbai & Pune
Job Description
Key Skills
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Customer Service Associate – International Voice
Location: Mumbai / Pune
Job Codes:
Hiring Grade: BPOZ / BPO1 / BPO2
Process: International Voice – Banking & Cards / Telecom Activation
Experience: 1–3 years
Process Type: International Voice
Shift: Rotational shifts, including weekends and voluntary overtime as per business requirements
Job Summary
TCS is hiring Customer Service Associates for International Voice processes supporting Banking & Cards and Telecom Activation. The role requires candidates with international customer service experience and strong English communication skills.
Key Responsibilities
Handle inbound international customer calls efficiently.
Provide timely solutions and strive for first-call resolution.
Understand customer concerns through active listening and effective questioning.
Communicate effectively with customers, field technicians and internal teams.
Handle customer complaints, escalations and follow-ups professionally.
Identify vulnerable customers and take appropriate action or escalate concerns.
Coordinate with relevant stakeholders to resolve complaints and track escalations until closure.
Maintain a customer-centric approach and contribute to improving customer experience.
Remain calm and professional while handling difficult customers and high-pressure situations.
Ensure compliance with applicable legal, regulatory and process requirements.
Maintain accurate customer information and perform data-entry activities.
Work collaboratively with the team and contribute to overall business performance.
Eligibility & Experience
Graduate with 1–3 years of relevant International Customer Service experience in a BPS/BPO environment.
International Voice experience is mandatory.
Telecom industry experience is preferred.
Knowledge of Australian and New Zealand customer culture and expectations is desirable.
Good knowledge of Microsoft Windows and basic computer applications.
Strong and accurate data-entry skills.
Excellent verbal and written English communication skills.
Willingness to work rotational shifts, weekends and voluntary overtime as required.
Must-Have Competencies
International Voice Process
Excellent English Communication
Customer Service
Active Listening
Problem Solving
Complaint Handling
Escalation Management
Ownership and Accountability
Ability to handle difficult customers
Good-to-Have Competencies
Telecom Domain Knowledge
Business Acumen
ANZ Market Knowledge
Australian/New Zealand Customer Handling
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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