Voice Customer Service

Gratitude Inc

31 Views

1 day ago

Voice Customer Service

1-2 Year(s)

55 - 60 Thousand p.m

Mumbai

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Job Description

Key Skills

Customer Relations Multitasking Problem-Solving Skills excellent verbal and written skills

8 candidate(s) have already applied for this Job. Apply now

Job Title: Voice Customer Service Associate

Location: Pune / Mumbai

Job Overview:

TCS is hiring for a Voice Customer Service role in Pune and Mumbai. This role is ideal for candidates with international customer service experience and strong communication skills.

Eligibility Criteria:

Minimum 6 months of experience in customer service (Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support)
Any International Voice experience is preferred
Graduate or Undergraduate (relevant experience required)
Strong English communication skills with a neutral accent
Good computer proficiency and typing skills
Comfortable working in a 24x7 environment (US/UK/Australian shifts)

Key Responsibilities:

Handle customer interactions via voice with professionalism
Manage service requests including activation, assurance, and billing
Maintain accurate records of customer interactions and transactions
Coordinate with internal and external teams for issue resolution
Process customer orders, provisioning, and post-activation support
Schedule customer appointments and dispatch equipment when required
Ensure compliance with company policies and data privacy standards
Meet performance metrics and customer service benchmarks

Required Skills:

Excellent verbal and written communication
Strong customer handling and listening skills
Analytical and problem-solving abilities
Ability to multitask and adapt to changes
Basic technical understanding and process knowledge

Salary:

Up to ₹7 LPA CTC (Band: BPO 2)

Important Note:

If the candidate is not based in Pune or Mumbai, they should be open to relocation.
This will be confirmed during the screening process.

Application Process:

Please fill out the mandatory screening form below to proceed further:

Questionnaire Link: https://myglit.com/lateral/cref/e4f7feaec0

Mandatory Instruction:

Filling out this form is mandatory for further processing of your application. Applications without the completed form will not be considered.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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