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MyGlit Jobs |  Jobs |   Customer Service Representative - Malay and Bahasa Speakers in Mumbai & Delhi

Customer Service Representative - Malay and Bahasa Speakers

Concentrix
1155 Views
1 week ago

Customer Service Representative - Malay and Bahasa Speakers

1-5 Year(s)
Pulau Pinang
Pulau Pinang

Job Description

Key Skills

Customer Service Bahasa Mandarin Malayalam

1 candidate(s) have already applied for this Job. Apply now

We are hiring a customer service representative to manage customer queries and complaints.

Key Responsibilities:

•    Maintaining a positive, empathetic, and professional attitude toward customers always.

•    Responding promptly to customer inquiries.

•    Communicating with customers through various channels.

•    Acknowledging and resolving customer complaints.

•    Knowing our products inside and out so that you can answer questions.

•    Processing orders, forms, applications, and requests.

•    Keeping records of customer interactions, transactions, comments, and complaints.

•    Communicating and coordinating with colleagues as necessary.

•    Providing feedback on the efficiency of the customer service process.

•    Managing a team of junior customer service representatives.

•    Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•     Bachelor’s Degree or at least a Diploma or equivalent in any discipline.

•    Must have Local Language Proficiency (reading, writing, speaking, and aural comprehension)

 

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Service Representative - Malay and Bahasa Speakers in Mumbai & Delhi

Brenda Mielizu

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