Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Account Manager

8 Views 2 hours ago
Experience 5–10 Year(s)
RM
Salary RM 5 – 10 Thousand p.m
Location Kuala Lumpur
2 candidate(s) already applied

Job Description

About the Role

We are looking for a skilled and motivated Account Manager to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

  • Develop, test, and maintain reliable, scalable, and user-focused solutions.
  • Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
  • Write clean, maintainable, and well-documented work following best practices.
  • Troubleshoot issues, optimize performance, and improve overall quality.
  • Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

  • Bachelor's degree in a relevant field or equivalent practical experience. 
  • Minimum 5 year of B2B sales experience, preferably within the IT industry in the public sector.
  • Strong business acumen with good analytical and problem-solving skills.Independent, entrepreneurial, and proactive with a strong sense of ownership.
  • Self-motivated, driven, and results-oriented with a strong desire to succeed
    al communication skills.
  • Excellent interpersonal, communication, and presentation skills.
  • Ability to work effectively both independently and as part of a team.
  • Strong relationship-building and negotiation skills.

​Mandatory: Candidate must have B2B sales experience in IT industry in Public Sector. 

Skills

  • Strong foundation in role-relevant tools, platforms, and best practices.
  • Ability to plan, execute, measure, and improve work with attention to detail.
  • Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

  • Experience with modern workflows, reporting, automation, and production-grade delivery.
  • Familiarity with agile practices, documentation, and cross-functional collaboration.
  • Ability to mentor teammates and contribute to process improvements.

Benefits

  • Competitive compensation and growth opportunities.
  • Collaborative work culture with learning and development support.
  • Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.

​Candidate Details Required:
​Total Exp :
​Relevant Exp:
​Current Salary:
​Expected Salary:
​Notice Period:
​Reason for Job change:

Notice Period: Immediate

Key Skills

1 Skills
B2B Sales experience (business development, cold calling experience)

Role Specifications

Role
Account Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Gideon Benjamin
Recruiter - Gratitude Inc
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