Customer Relations Specialist (Native Japanese or Korean)
Job Description
Key Skills
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Job Title: Customer Relations Specialist (Native Japan or Korea)
About Role: Purpose: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Specialist (CRS) with specific expertise in the airline industry. The CRS will play a crucial role in managing customer interactions, addressing concerns, and ensuring a positive experience for our airline passengers. The ideal candidate will have a strong background in customer service, excellent communication skills, and a deep understanding of airline operations.
Responsibilities:
-
Customer Interaction:
- Respond promptly and professionally to customer inquiries, feedback, and complaints through various channels such as phone, email, and social media.
- Provide accurate and detailed information to customers regarding flight schedules, ticketing, baggage policies, and other relevant airline services.
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Conflict Resolution:
- Effectively handle and resolve customer issues, complaints, and disputes in a diplomatic and satisfactory manner.
- Collaborate with other departments to address complex customer concerns and ensure timely resolution.
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Policy Adherence:
- Stay informed about airline policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.
- Ensure that customer interactions align with company policies and standards.
-
Communication:
- Communicate clearly and empathetically with customers, demonstrating a commitment to exceptional customer service.
- Collaborate with internal teams to relay customer feedback and contribute to ongoing improvements in service quality.
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Documentation:
- Maintain detailed and accurate records of customer interactions, feedback, and resolutions.
- Generate reports on common customer issues and trends to assist in continuous improvement efforts.
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Team Collaboration:
- Work closely with other CRS team members, as well as cross-functional teams, to address customer needs and contribute to a positive working environment.
Qualifications:
- Minimum of 1 years of experience in customer service, with a focus on the airline industry.
- Proven ability to navigate complex customer situations and provide effective solutions.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills with a customer-centric approach.
- Knowledge of airline operations, ticketing systems, and industry regulations.
- Ability to remain calm under pressure and handle challenging situations with professionalism.
Education:
- Bachelor's degree or diploma.
Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
Hotels / Restaurants / Airlines / Travel
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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