Customer Service

Gratitude Inc

756 Views

16 hours ago

Customer Service

1-2 Year(s)

RM 20 - RM 25 Thousand p.a

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Thai Customer Management customer service analyst Customer service advisor

3 candidate(s) have already applied for this Job. Apply now

• Ensure service delivered to our customers meets contractual Key Performance Indicator

(‘KPIs’)

• Respond to customer inquiries by referring them to published materials, secondary

sources or more senior staff.

• Clarify customer requirements; probe for understanding, use decision-support tools and

resources to appropriately provide resolution to the customer.

• Listen attentively to customer needs and concerns; demonstrate empathy while

maximizing opportunity to build rapport with the customer.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating accounts as

required.

• Participate in activities designed to improve customer satisfaction and business

performance.

• Offer additional products and/or services.

• Track, document and retrieve information in call tracking database.


Qualification:

• Bachelor degree with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently.

• Demonstrate patience in all customer contact situations; including maintaining a

pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required.

RELOCATION AVAILABLE

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Telecom / ISP

Work Mode

Process

Voice

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.