Customer Service Advisor
Gratitude IncCustomer Service Advisor
Job Description
Key Skills
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We are currently seeking Customer Service Advisors to join our team in KL Sentral. The successful candidates will be responsible for providing customer service support for the China and Taiwan market, handling inbound and outbound calls, and resolving routine problems related to our client's products or services.
Key Responsibilities:
Ensure service delivery meets contractual Key Performance Indicators (KPIs).
Understand customer requirements, utilize decision-support tools, and provide appropriate resolutions.
Demonstrate empathy, build rapport with customers, and address their needs and concerns.
Greet customers professionally and maintain a courteous demeanor.
Maintain knowledge of client products and services.
Accurately document and notate accounts as required.
Participate in activities to enhance customer satisfaction and business performance.
Offer additional products and services when applicable.
Track and retrieve information in the call tracking database.
Respond to customer inquiries, referring them to relevant materials or senior staff when necessary.
Candidate Profile:
High school diploma with 1 year of customer service and gaming experience (Hoyoverse).
Strong customer service orientation with excellent communication skills in Mandarin.
Proficient in computer navigation and PC knowledge.
Attention to detail and the ability to multitask in a fast-paced environment.
Ability to work independently and collaboratively in a team.
Patience and professionalism in all customer interactions.
Willingness to work in rotational shifts.
Language Requirements:
Mandarin: MYR 4,000
Native Vietnamese/Thai/Indonesian: MYR 4,000 + MYR 200 Housing Allowance
Native Korean: MYR 8,300 - MYR 8,800
Additional Requirements:
2 years of customer service experience, specifically in email support.
Gaming proficiency in Genshin Impact/Honkai Stair Rail, with the ability to provide User ID for level verification.
We encourage enthusiastic individuals with a passion for customer service and gaming to apply. If you meet the criteria and are ready to contribute to our dynamic team, we look forward to welcoming you as an integral part of our organization.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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