Customer Service Advisor for a top BPO ( native Cantonese )

Gratitude Inc

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3 months ago

Customer Service Advisor for a top BPO ( native Cantonese )

1-2 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Customer Service Customer service advisor Customer Service Manager

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Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Customer Service Focus :

Experience in customer facing environments (phone, chat, in person, etc.) interaction in some

capacity (can include volunteer work, or project work while in school)

Demonstrates passion for customer service, ownership of the customer experience and

determination to deliver a comprehensive resolution

Obsesses over the customer experience and constantly strives to exceed their expectations

Able to communicate clearly and effectively, both written and verbal in English AND Cantonese

Able to effectively tailor communication and style to differing audiences and read verbal and

non-verbal cues

Approaches problems flexibly and is able to adapt and modify approach without

compromising outcome

Providing a high caliber Customer interaction as measured by Client’s call quality reports, call

audits, and customer satisfaction survey;

Presenting to the public a strong working expertise in all Client Supported Products (now and

in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction

survey scores;

Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality

reports and customer satisfaction survey;

Capturing all required data elements in Client’s internal Online Store and other systems of

record as required by the Client's training and operational procedures;

Maintaining a general awareness of Client’s strengths in the industry; and

Assisting Customers by answering queries relating to their order status, changes and delivery

timeframes.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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