Customer Service Advisor - Mandarin Speakers
Gratitude IncCustomer Service Advisor - Mandarin Speakers
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
• Understand customer enquiries and respond via applicable channels: email, chat, and callbacks
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Role
Customer Success Specialist
Timings
Day Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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