Customer Service Executive - Bahasa
Job Description
Key Skills
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Job Title: Customer Service Execuitive (Bahasa Indonesian Speaking)
Location: Georgetown, Penang
Shifts: Rotational Shifts
Work Type: Work From Office
About Company:
The company is one of the largest BPO service provider companies in Malaysia and is a multilingual hub that supports services in more than 20 languages and dialects in Asia. It has with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today & is also a Great Place to Work (GPTW) certified company.
Your Responsibilities
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
Requirements
- Familiarity with IOS and/or MacOS, or comparable technology is preferred.
- Fluent in the required language Bahasa Indonesia and English (speaking, reading, and writing)
- Experienced in technical troubleshooting.
- Familiarity with various devices (smartphones, tablets, PCs).
- Analytical skills for resolving complex issues.
- Proficient in navigating multiple systems and tools.
- Self-managing in fast-paced environments.
- Embraces challenges and takes on additional responsibilities.
- Maintains professionalism and composure under pressure.
- Accepts feedback, welcomes coaching, and demonstrates growth.
- Willing to Relocate to Penang
- Willing to work rotational shift
#FullTime, #CustomerService, #Sales, #BPO, #Workhardplayhard #Diversity #Careergrowth #Funenvironment # WorkAndLifeBalance
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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