Customer Service Executive | E-Hailing Support | English | Johor Bahru

Location: Johor Bahru, Malaysia

Work Setup: Onsite

Work Schedule: 6 days/week | 24/7 Rotational Shifts (including weekends & public holidays)

About the Role

We're looking for Customer Service Executives to support the Singapore E-Hailing market. In this role, you'll handle inbound customer inquiries, resolve concerns efficiently, and deliver excellent customer service while meeting team KPIs and service level agreements (SLAs).

Qualification

Completed SPM, UEC, or IGCSE

Strong English communication skills (reading, writing, and speaking)

Customer service experience in an international account is an advantage

Typing speed of 25 WPM with 100% accuracy

Willing to work onsite in Johor Bahru

Amenable to 24/7 rotational shifts, including weekends and public holidays

Benefits

Shuttle service provided

Opportunity to support a leading Singapore E-Hailing account

Career growth in a dynamic customer service environment

Eligibility

Candidates must meet the required educational qualification and English proficiency.

Must be willing to work onsite in Johor Bahru on a rotating schedule.

Apply Now

If your profile reflects the non-negotiable qualifications, send your updated CV for review.

Please include the following details:

Educational Attainment (SPM/UEC/IGCSE)

Years of Customer Service Experience (International Account)

English Language Proficiency

Nationality

Current Location

Willingness to work onsite in Johor Bahru

Willingness to work 24/7 rotational shifts (6 days/week)

Current/Last Salary

Salary Expectation