Customer Service Executive (Native Japanese)

Gratitude Inc

28 Views

17 hours ago

Customer Service Executive (Native Japanese)

0-2 Year(s)

7 - 8 Thousand p.m

Selangor (Petaling Jaya)

Job Description

Key Skills

Customer Service BPO Experience native japanese

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Customer Service Executive (Native Japanese)

Ara Damansara, Malaysia | 24/7 Rotational Shift | 2-Year Renewable Work Permit

About the Role
Bring your native Japanese fluency to Malaysia and help us deliver exceptional service. You will be the trusted voice for customers in Japan, resolving inquiries and complaints via phone, email, and chat from our Ara Damansara office. With a competitive package, relocation support, and a vibrant team, this is your opportunity to build a rewarding career abroad.

What You’ll Do

Manage service inquiries and complaints from Japanese customers, ensuring each interaction is handled with empathy and accuracy.
Communicate across channels (voice, email, chat) to solve problems promptly and professionally.
Work on a 24-hour rotational shift (Mon–Sun, 8 hours + 1.5-hour break) with 2 days off per week, including weekdays, weekends, and replacement leave for Malaysian public holidays.

What You’ll Bring

Native-level Japanese (speaking, reading, writing). This is a must.
Strong communication skills, patience, and a customer-first mindset.
Comfortable working rotating shifts and based at our Ara Damansara office.

Compensation & Benefits

Basic Salary: RM 8,000
KPI Allowance: Up to RM 370 per month
Shift Allowance: Up to RM 1,200 per month
Annual Leave: 12 days | Sick Leave: 14 days | Compassionate Leave: 3 days
Replacement leave for working on a Malaysian public holiday
Medical, dental, and life insurance (PM care)
Relocation Support (all explained in Japanese): Malaysian work permit, one-way flight, 2-week hotel stay, airport pickup, introduction to a property agent, and assistance finding schools for children
Free shuttle van in Ara Damansara, bank account opening at the office, free English lessons, and unlimited quality coffee

Training & Onboarding
Enjoy a structured 1-month training program delivered entirely in Japanese, ensuring you are fully prepared for the role.

How to Apply

HR Interview – Online, camera off.
Online Test & Ops Interview – Online, camera on.
Offer

Required Documents: Completed application form, CV (Japanese preferred), and screenshot of your Japanese typing test result from 10fastfingers.

(https://10fastfingers.com/typing-test/japanese)

Apply now to secure your spot and start your journey in Malaysia.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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