Customer Service Representative

Gratitude Inc

254 Views

1 month ago

Customer Service Representative

0-14 Year(s)

Kuala Lumpur

Job Description

Key Skills

Communications Customer Service

1 candidate(s) have already applied for this Job. Apply now

Job TItle - Right office Agent / Customer Service Agent

Location - KL

DOJ - Aug / Sep.

Work arrangement requirement on top of the Q&A below:

Working on Malaysia Public holidays

Able to rotate for Saturday working

Able to perform OT during peak on weekdays and weekends

Able to attend 100% WFO during the 1st 6~12 months transition period

Following end-market regional time zone. Please refers below.

Working hours and day for both role - following customer’s market

Japanese – 7.30 am to 4.30pm

Korean – 8 am to 5pm

Mandarin - (CN/TW/HK) – 9 am to 6pm

What are the countries they are supporting?

Japanese – Japan

Korean –South Korea

Mandarin – China, Taiwan, Hong Kong

Skillset | Profile:

•   Exceptional communication skills, including rapport building, use of customer-centric language; demonstrating appropriate urgency; Active listening skills, questioning, driving understanding and clarification of customers’ needs

•   Excellent business English comprehension and communication skills, including the ability to conduct professional phone conversations in business English

•   Advanced Proficiency level in written English for business communication

•   Advanced Transactional skills

•   Excellent verbal and written business communication skills in any other contracted language, where applicable

•   Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly enforce business rules that must be followed, and offer alternative solutions where appropriate

•   Quick learner who easily applies problem-solving, critical thinking, analysis skills, and troubleshooting

•   Flexible and adaptable to adjust as the business evolves; able to implement changes quickly and effectively

•   Detail-oriented with the ability to process complex transactions

•   Self-motivated and driven to succeed with natural curiosity, initiative, and tenacity to drive issues to closure

•   Ability to engage and facilitate activities of others, follow up to understand status, and help to course-correct to meet the expected delivery date

•   Excellent time management skills, ability to juggle multiple tasks while maintaining composure

•   Computer literacy, including experience with case management systems, email, chat, and Windows-based applications; ability to effectively navigate multiple systems at once to accomplish a task

•   Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulas

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Narin Saranya

Recruiter - Gratitude Inc

NA, kenya

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