Customer Service Representative (English - 中文) | BPO Jobs in Kuala Lumpur
Gratitude IncCustomer Service Representative (English - 中文) | BPO Jobs in Kuala Lumpur
Job Description
Key Skills
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Customer Service Representative (English - 中文) | BPO Jobs in Kuala Lumpur
Why Join Us?
-
Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
- RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
- Convenient working location (5 minutes walk from Ampang Park LRT station).
- Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
- Employee engagement, recognition and appreciation program.
- Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more.
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Job Requirements:
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Possess at least a high school certificate.
- Exceptional written and verbal communication skills in both English & 中文(both Simplified & Traditional).
- Preferably someone with at least 1 year Customer Service experience in BPO/Call Center industry. Experienced in hotel/travel industry will be added value.
- Has strong sense of responsibility, independent and customer friendly.
- Able to work on rotational shift (no Midnight shift)
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Position Summary:
Responsible for providing overall reservations and related support to customers via phone and email. Processes transactions, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.
Overall Responsibilities:
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Handle customer requests which include pre and post reservation inquiries by phone and e-mail.
- Modify, change and/or cancel existing reservations.
- Make outbound calls to hotels/guests to arrangement special requests.
- Act as liaison between guest and hotel to resolve complaints.
- Manage relationships with hotels by providing high levels of customer service and account.
- Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
- Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.
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Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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