Customer Service Representative Jobs in Cyberjaya
Gratitude IncCustomer Service Representative Jobs in Cyberjaya
Job Description
Key Skills
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Customer Service Representative Jobs in Cyberjaya
Job Responsibility:
-
Provide expert assistance to platform users via various channels, including phone, email, chat, and remote desktop support.
- Address user inquiries related to platform functionality, technical issues, and account management.
- Troubleshoot and resolve technical problems with a focus on efficiency and user satisfaction.
- Assist customers in addressing product inquiries, order processing, returns, and general queries.
- Address and resolve customer complaints and concerns with a high degree of patience and empathy.
- Maintain a consistently friendly and positive demeanour during customer interactions, striving to surpass customer expectations.
- Develop an in-depth understanding of our platform's features, capabilities, and technology stack.
- Stay updated on software updates, new features, and best practices.
- Educate users on platform functionality, guiding them through complex technical processes.
- Stay abreast of product features, pricing, and promotional offerings.
- Proactively educate customers about our offerings, facilitating informed decision-making.
- Efficiently process customer orders, meticulously verifying accuracy.
- Monitor and provide regular order status updates to customers.
- Collaborate closely with other departments to address order-related issues expeditiously.
- Investigate and diagnose technical issues reported by users, ensuring swift and accurate solutions.
- Escalate complex technical problems to specialized teams, when necessary, while maintaining communication with users.
- Maintain detailed records of user interactions and issue resolutions in our CRM system.
- Maintain clear and concise communication with users and internal teams.
- Provide step-by-step instructions and technical guidance to users, ensuring comprehension.
- Collaborate with fellow team members to share knowledge and expertise.
- Solicit user feedback and report it to the development and product teams for continuous platform enhancement.
- Identify recurring issues and propose process enhancements.
Job Requirements:
-
Possession of a high school diploma or equivalent; college education is advantageous.
- Previous experience in customer service is considered a valuable asset.
- Demonstrated excellence in both written and verbal communication.
- Exceptional problem-solving and interpersonal skills.
- Exceptional communication skills, both written and verbal.
- Proficiency in the use of computer software and CRM systems.
- Ability to maintain professionalism in high-pressure situations.
- Detail-oriented with excellent organizational skills.
- Willing to work in Cyberjaya.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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