![Gratitude Inc banner](https://media.myglit.com/storage/app/public/company/banner/banner1709040208.jpeg)
Customer Service Representative - Mandarin
Job Description
Key Skills
Be the first to apply for this job. Apply now
A leading BPO is hiring for Mandarin Speakers - Customer Service Representatives to join their team in George town, Penang.
Budget - RM 2,800 - RM3,300
Shifts - Rotational
Qualifications
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.
Required Interpersonal Skills:
• Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Note - Must be able to speak, read and write in Mandarin
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Connect with me only if you are genuinely interested. WhatsApp/Viber - +91-8655619712 or mail me your resumes at meesam@gratitudeindia.com
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
![](https://myglit.com/images/job_details/image 14.png)
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
![MyGlit Jobs | Jobs | Content Moderator- Mandarin Speaker with Amazing Salary in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Content Moderator- Mandarin Speaker with Amazing Salary
Gratitude Inc1 - 15 Year(s)
5 - 10 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Hiring For Senior Buyer in Kuala Lumpur in Mumbai & Delhi](https://media.myglit.com/storage/app/public/company/logo/genpact1709279656.png)
Hiring For Senior Buyer in Kuala Lumpur
Genpact Malaysia Sdn. Bhd.1 - 15 Year(s)
10 - 50 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Hiring for Customer Service Executive | Immediate Hiring in Kuala Lumpur in Mumbai & Delhi](https://media.myglit.com/storage/app/public/company/logo/transcosmoslogo1709280063.jpeg)
Hiring for Customer Service Executive | Immediate Hiring in Kuala Lumpur
TRANSCOSMOS MALAYSIA SDN. BHD.1 - 15 Year(s)
10 - 50 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Content Moderator Jobs in Selangor in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Content Moderator Jobs in Selangor
Gratitude Inc1 - 15 Year(s)
5 - 12 Thousand p.m
Kuala Lumpur, Malaysia
1 - 15 Year(s)
7 - 10 Thousand p.m
Kuala Lumpur, Malaysia
1 - 15 Year(s)
4 - 6 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Technical Support Executive- Mandarin Speakers in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Technical Support Executive- Mandarin Speakers
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Customer Service Jobs in Petaling Jaya-Selangor in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Customer Service Jobs in Petaling Jaya-Selangor
Gratitude Inc1 - 15 Year(s)
5 - 12 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Mandarin Technical Support Support Work from Home in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Mandarin Technical Support Support Work from Home
Gratitude Inc1 - 15 Year(s)
4 - 6 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Customer Success Specialist - Mandarin in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Customer Success Specialist - Mandarin
Gratitude Inc1 - 3 Year(s)
3 - 4 Thousand p.m
Bayan Lepas, Malaysia